Call center service for PKP Intercity S.A.
Original notice title
Poland – Call centre – Świadczenie usługi obsługi infolinii „PKP Intercity” S.A.
Opportunity Score
Why this score?
Opportunity
20 / 100
Complexity
25 / 100
Risk factors
Only about 6 days from publication (2026-06-30) to submission deadline (2026-07-07). Insufficient time for thorough bid...
No estimated value provided, making it hard to assess opportunity and budget.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- Services contract
- 1 lot
- Duration 36 MONTH
- Call center operation services (CPV 79512000)
- Inbound/outbound call handling for PKP Intercity
Show full summary
This tender from PKP Intercity S.A. (Poland) seeks a call center service provider for a 36-month contract. The procedure is open with 100% price award criterion. A bid bond of 300,000 PLN and performance security (5% of contract value) are required. The deadline for submissions is 2026-07-07 10:00 CET. No estimated value is disclosed. Procurement documents are available on the e-procurement platform but were not analyzed. The notice is an update (corrigendum) changing submission deadlines.
Risks
Only about 6 days from publication (2026-06-30) to submission deadline (2026-07-07). Insufficient time for thorough bid...
No estimated value provided, making it hard to assess opportunity and budget.
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Performance security of 5% of gross contract price required before contract signing
- Consortium allowed with joint liability
Administrative
- Bid bond of 300,000 PLN required before submission deadline
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
Warszawa, POL
Website
Identifier
526 25 44 258
Activity
Railway services
Lots (1)
LOT-0001
Call center service for PKP Intercity S.A.
Provision of call center services for PKP Intercity S.A. Detailed terms are in attachments to the tender specifications.
Location
Duration
Category
Award Criteria
Deadline
Award details
Przy dokonywaniu wyboru najkorzystniejszej oferty, Zamawiający kierować się będzie kryterium: cena oferta - waga 100%
Value note
Show original TED data
Original lot title
Świadczenie usługi obsługi infolinii „PKP Intercity” S.A.
Original TED description
1. Przedmiotem zamówienia jest świadczenie usługi obsługi infolinii „PKP Intercity” S.A. 2. Szczegółowy sposób i warunki wykonania zamówienia zawiera Załącznik nr 1 i 2 do Specyfikacji Warunków Zamówienia (dalej "SWZ"), sporządzonej w postępowaniu, opublikowanej na platformie zakupowej dostępnej pod adresem https://pkpintercity.eb2b.com.pl.
Procurement Details
- Publication date
- 30 Jun 2026
- Languages
- Polish
Reference metadata
- Legal basis
- 32014L0025
Reference IDs
- Tender ID
- 449895-2026
Documents (1)
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Opportunity Score
Why this score?
Opportunity
20 / 100
Complexity
25 / 100
Risk factors
Only about 6 days from publication (2026-06-30) to submission deadline (2026-07-07). Insufficient time for thorough bid...
No estimated value provided, making it hard to assess opportunity and budget.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications