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Call Centre Services Framework Agreement

Smals·Sint-Gillis, Belgium·EUR 16M·Deadline Nov 03, 2026 · 96 days left·Open·Services·Framework
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High valueStructured notice only
Original notice title

Belgium – Call centre – Overflow Centre de contact

50/100

Opportunity Score

Needs reviewMedium complexity
ServicesFrameworkOpen
Why this score?

Opportunity

50 / 100

Complexity

40 / 100

Risk factors

Structured data indicates EU funded, but XML notice states no EU funds. This could affect contract obligations and repo...

No selection criteria are provided in the available data. Essential eligibility requirements may be hidden in unanalyze...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 16M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 4 YEAR
  • Call centre services (CPV 79512000)
  • Framework agreement with a single operator (MaximumOperatorQuantity: 1)
Show full summary

This is an open procedure framework agreement for call centre services (CPV 79512000) issued by Smals, a Belgian central government authority. The estimated total value is €16,000,000 over 4 years. The tender is dominated by price criteria (60% weight) and requires electronic submission via the Belgian e-procurement platform. The notice states EU funding but the XML file indicates no EU funds, creating a conflict. No procurement documents were analyzed, and eligibility criteria are missing from the provided data.

Risks

Structured data indicates EU funded, but XML notice states no EU funds. This could affect contract obligations and repo...

No selection criteria are provided in the available data. Essential eligibility requirements may be hidden in unanalyze...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Open procedure
  • Award criteria: 40% quality, 60% price

Administrative

  • Electronic submission required

Requirements may be incomplete.

Award Criteria

Lot 1

Quality: Administrative and commercial conditions (weight 10, weight code per-exa) — 10%Quality: Methodology (weight 30, weight code per-exa) — 30%Price: total price of reference projects (weight 50, weight code per-exa) — 50%Price: Pricing policy (weight 10, weight code per-exa) — 10%

Buyer

Name

Smals

Location

Sint-Gillis, BEL

Buyer profile

Open profile

Identifier

0406798006_617

Activity

General public services

Lots (1)

LOT-0001

Call Centre Services Framework Agreement

Framework agreement for call centre services. The single lot covers all services under the contract.

ServicesFrameworkEU fundedElectronic submission

EUR 16M

Estimated value

Location

BE100, Belgium

Duration

4 YEAR

Category

Call centre

Award Criteria

Best price-quality ratio

Deadline

Deadline Nov 03, 2026

Procurement Details

Publication date
03 Jun 2026
Languages
French, Dutch

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
384275-2026

Documents (2)

Procurement document 1Submission portal 1

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