Call centre overflow services
Original notice title
Belgium – Call centre – Overflow Centre de contact
Opportunity Score
Why this score?
Opportunity
67 / 100
Complexity
68 / 100
Risk factors
The document URL is provided, but the underlying procurement documents were not included in extracted text. Important t...
The structured data identifies Dutch as the submission language, while the XML notice indicates Dutch and French notice...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Tender facts
- Contracting authority
- Smals
- Country
- Belgium
- CPV
- 79512000 - Call centre
- Deadline
- Nov 03, 2026
- Estimated value
- EUR 16M
Overview
Moderate opportunityKey Facts
- EUR 16M estimated value
- Framework procurement
- Services contract
- 1 lot
- Duration 4 YEAR
- Provision of contact centre services under a framework agreement.
- The tender title indicates an overflow contact-centre function.
Show full summary
Open procedure by Smals for a four-year framework agreement covering contact centre services, apparently focused on overflow contact-centre capacity. The estimated contract value is EUR 16,000,000. Electronic submission is required through the Belgian public procurement platform, with Dutch identified as the structured submission language. Procurement documents are available online but their extracted contents were not provided for analysis.
Risks
The document URL is provided, but the underlying procurement documents were not included in extracted text. Important t...
The structured data identifies Dutch as the submission language, while the XML notice indicates Dutch and French notice...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- The procedure is open.
Administrative
- Electronic submission is required.
- The structured data identifies Dutch (NLD) as the submission language.
Award Criteria
Lot 1
Buyer
Name
Location
Sint-Gillis, BEL
Website
Buyer profile
Identifier
0406798006_617
Activity
General public services
Lots (1)
LOT-0001
Overflow Contact Centre Services
Framework agreement for contact centre services, with the lot description referring to contact centre services and the tender title indicating overflow contact-centre capacity. Performance is in Belgium, subdivision BE100. The structured data indicates a four-year duration.
EUR 16M
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
De administratieve en commerciële voorwaarden
Methodologie
Prijs: totaalprijs van de verschillende referentieprojecten
Het prijsbeleid
Value note
Show original TED data
Original lot title
Smals-BB-001.041/2025 - 1
Original TED description
L'accord-cadre pour objet des services de centre de contact.
Procurement Details
- Publication date
- 03 Jun 2026
- Languages
- French, Dutch
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 384275-2026
Documents (2)
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Opportunity Score
Why this score?
Opportunity
67 / 100
Complexity
68 / 100
Risk factors
The document URL is provided, but the underlying procurement documents were not included in extracted text. Important t...
The structured data identifies Dutch as the submission language, while the XML notice indicates Dutch and French notice...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications