Belgium – Call centre – Overflow Centre de contact

This is a Belgian framework agreement for call centre services (overflow contact centre) issued by Smals. The notice indicates a single lot with an estimated value of €16,000,000 and a 4-year duration. Submission is electronic and allowed in Dutch or French. The award criteria combine quality and price, but precise weights are not clearly stated in the structured data. Procurement documents were not analyzed, and eligibility criteria are not explicitly provided.