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Customer Service and Network Operation (CAU) Services for ITELAZPI, S.A.

ITELAZPI, S.A. - ITELAZPI, S.A.·Zamudio, Spain·EUR 2M·Expired · Sep 02, 2026·Open·Services
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High valueStructured notice only
Original notice title

Spain – IT services: consulting, software development, Internet and support – Contratación del Servicio de atención a clientes y operación de red (CAU) de ITELAZPI, SA.

60/100

Opportunity Score

Needs reviewMedium complexity
ServicesExpired
Why this score?

Opportunity

60 / 100

Complexity

45 / 100

Risk factors

Structured data indicates EU funding, but XML states 'no-eu-funds'. This inconsistency may affect contract terms or bud...

Technical quality accounts for 49% of the award, but no sub-criteria or weighting details are provided in the notice. T...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Tender facts

Contracting authority
ITELAZPI, S.A. - ITELAZPI, S.A.
Country
Spain
CPV
72000000 - IT services: consulting, software development, Internet and support +1 more
Deadline
Sep 02, 2026
Estimated value
EUR 2M

Overview

Moderate opportunity

Key Facts

  • EUR 2M estimated value
  • Services contract
  • 1 lot
  • Duration 2 YEAR
  • Customer service and network operation (CAU) services
  • IT support and consulting
Show full summary

This tender by ITELAZPI, S.A. (a regional authority in Bizkaia, Spain) is for customer service and network operation services (CAU) for a period of two years, with the possibility of extension up to three additional years. The estimated contract value is €1,998,000. The procedure is open, electronic submission is required, and the language of the notice is Spanish. One lot is tendered. Award criteria are based on economic offer (51%) and technical quality (49%).

Risks

Structured data indicates EU funding, but XML states 'no-eu-funds'. This inconsistency may affect contract terms or bud...

Technical quality accounts for 49% of the award, but no sub-criteria or weighting details are provided in the notice. T...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Variants not allowed

Administrative

  • Open procedure, electronic submission required
  • Language: Spanish (Basque may be accepted for documents; submission language likely Spanish)

Requirements may be incomplete.

Award Criteria

Lot 1

Economic offer (51%) — 51%Technical quality of the proposal (49%) — 49%

Buyer

Location

Zamudio, ESP

Buyer profile

Open profile

Identifier

A95282216

Activity

General public services

Lots (1)

LOT-0001

Customer Service and Network Operation (CAU) Services for ITELAZPI, S.A.

Provision of customer service and network operation (CAU) services for ITELAZPI, S.A., primarily in Bizkaia, Spain. The contract includes IT support, call centre services, and network operations. Duration: 2 years, extendable up to 3 additional years.

ServicesEU fundedElectronic submission

EUR 2M

Estimated value

Location

ES213, Spain

Duration

2 YEAR

Category

IT services: consulting

Award Criteria

Quality

Deadline

Expired Sep 02, 2026

Procurement Details

Publication date
08 Jul 2026
Languages
Spanish

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
473382-2026

Documents (2)

Procurement document 1Submission portal 1

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