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Regional Mobility User Contact Centre

DPIMG - Direction du patrimoine immobilier et des moyens généraux·Lyon cedex 2, France·EUR 30M·Expired · Aug 27, 2026·Neg W Call·Services·Framework
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High value
Original notice title

France – Call centre – Déploiement, mise en service, exploitation d'un Centre de contact usager pour les mobilités régionales

58/100

Opportunity Score

Needs reviewHigh complexity
ServicesFrameworkExpired
Why this score?

Opportunity

58 / 100

Complexity

72 / 100

Risk factors

The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.

Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Tender facts

Contracting authority
DPIMG - Direction du patrimoine immobilier et des moyens généraux
Country
France
CPV
79512000 - Call centre +4 more
Deadline
Aug 27, 2026
Estimated value
EUR 30M

Overview

Moderate opportunity

Key Facts

  • EUR 30M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 96 MONTH
  • Deploy, commission, and operate a regional mobility user contact centre.
  • Provide call centre and telephone operator services.
Show full summary

Framework service contract for deploying, setting up and operating a user contact centre for regional mobility services in the Auvergne-Rhône-Alpes region. Single-award framework agreement with call-off orders and subsequent contracts, maximum total value EUR 30,000,000 over up to 96 months. Electronic submission is required and the procedure is negotiated with a call for competition. No extracted procurement documents beyond the TED XML notice were provided for analysis.

Risks

The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.

Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • The contract is a single-award framework agreement executed by purchase orders and subsequent contracts, without reopening competition.
  • Maximum total value is EUR 30,000,000 over 96 months; per execution period maximum is EUR 7,500,000.

Administrative

  • Electronic submission is required.

Award Criteria

Lot 1

Quality criterion: understanding of the contract and missions, weight 5 (per-exa) — 5%Quality criterion: service quality, organisation and resources, weight 15 (per-exa) — 15%Quality criterion: tools and functionalities, weight 20 (per-exa) — 20%Quality criterion: security, data protection and continuity, weight 10 (per-exa) — 10%Quality criterion: environmental performance, weight 5 (per-exa) — 5%Price criterion, weight 45 (per-exa) — 45%

Buyer

Location

Lyon cedex 2, FRA

Buyer profile

Open profile

Identifier

20005376700014

Activity

General public services

Lots (1)

LOT-0001

Regional Mobility User Contact Centre

Deployment, commissioning, and operation of a user contact centre for regional mobility services. Scope explicitly includes call centre, telephone operator, helpdesk, IT services, and land transport support services. The lot appears to cover a single framework agreement lot rather than multiple separate lots.

ServicesFrameworkElectronic submission

EUR 30M

Estimated value

Location

FRK21, France

Duration

96 MONTH

Category

Call centre

Award Criteria

Best price-quality ratio

Deadline

Expired Aug 27, 2026

Procurement Details

Publication date
06 Jul 2026
Languages
French

Reference metadata

Legal basis
32014L0025

Reference IDs

Tender ID
467054-2026

Documents (1)

Procurement document 1

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