Multichannel call centre and technical support services
Original notice title
Spain – Call centre – Servicio de asistencia multicanal, soporte del primer nivel y asistencia técnica especializada del centro de atención y soporte de la Universidad Carlos III de Madrid
Opportunity Score
Why this score?
Opportunity
63 / 100
Complexity
58 / 100
Risk factors
Annual turnover and works performed are identified as selection criteria, but their thresholds, reference periods and r...
Electronic submission is mandatory and the deadline is fixed at 1 December 2026 at 10:00 CET; invalid format, timing or...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Tender facts
- Contracting authority
- Rector de la Universidad Carlos III de Madrid
- Country
- Spain
- CPV
- 79512000 - Call centre
- Deadline
- Dec 01, 2026
- Estimated value
- EUR 1.1M
Overview
Moderate opportunityKey Facts
- EUR 1.1M estimated value
- Services contract
- 1 lot
- Duration 12 MONTH
- Multichannel assistance services.
- First-level support for the university support centre.
Show full summary
Open procedure for a 12-month multilingual assistance, first-level support and specialised technical assistance service for the Universidad Carlos III de Madrid support centre. One lot is identified. Electronic submission in Spanish is required by 1 December 2026 at 10:00 CET. The overall estimated value is EUR 1,058,652. Procurement documents are referenced through the Spanish procurement portal but were not provided or analysed; the XML notice contains an inconsistency regarding EU funding.
Risks
Annual turnover and works performed are identified as selection criteria, but their thresholds, reference periods and r...
Electronic submission is mandatory and the deadline is fixed at 1 December 2026 at 10:00 CET; invalid format, timing or...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Open procedure for services.
Administrative
- Electronic submission is required through the Spanish public procurement portal.
- Submission language is Spanish.
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
Getafe(Madrid), ESP
Buyer profile
Identifier
10874020131162
Activity
Education
Lots (1)
LOT-0000
Multichannel Assistance and Technical Support Services
Provision of multichannel assistance, first-level support and specialised technical assistance for the Universidad Carlos III de Madrid help and support centre. The lot has a 12-month duration and performance is in Spain, Madrid region. Lot-specific value is not stated.
EUR 1.1M
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
Oferta económica de teleoperadores.
Plan de organización e implantación.
Value note
Show original TED data
Original lot title
Servicio de asistencia multicanal, soporte del primer nivel y asistencia técnica especializada del centro de atención y soporte de la Universidad Carlos III de Madrid
Original TED description
Servicio de asistencia multicanal, soporte del primer nivel y asistencia técnica especializada del centro de atención y soporte de la Universidad Carlos III de Madrid
Procurement Details
- Publication date
- 01 Nov 2026
- Languages
- Spanish
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 757130-2026
Documents (1)
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Opportunity Score
Why this score?
Opportunity
63 / 100
Complexity
58 / 100
Risk factors
Annual turnover and works performed are identified as selection criteria, but their thresholds, reference periods and r...
Electronic submission is mandatory and the deadline is fixed at 1 December 2026 at 10:00 CET; invalid format, timing or...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications