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Regional Mobility User Contact Centre

DPIMG - Direction du patrimoine immobilier et des moyens généraux·Lyon cedex 2, France·EUR 30M·Expired · Aug 27, 2026·Neg W Call·Services·Framework
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High value
Oryginalny tytuł ogłoszenia

France – Call centre – Déploiement, mise en service, exploitation d'un Centre de contact usager pour les mobilités régionales

58/100

Ocena szansy

Needs reviewHigh complexity
ServicesFrameworkExpired
Skąd ta ocena?

Szansa

58 / 100

Złożoność

72 / 100

Czynniki ryzyka

The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.

Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.

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Wykorzystuje:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Najważniejsze informacje

Zamawiający
DPIMG - Direction du patrimoine immobilier et des moyens généraux
Kraj
Francja
CPV
79512000 - Call centre +4 więcej
Termin
Aug 27, 2026
Szacowana wartość
EUR 30M

Przegląd

Moderate opportunity

Kluczowe fakty

  • EUR 30M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 96 MONTH
  • Deploy, commission, and operate a regional mobility user contact centre.
  • Provide call centre and telephone operator services.
Pokaż pełne podsumowanie

Framework service contract for deploying, setting up and operating a user contact centre for regional mobility services in the Auvergne-Rhône-Alpes region. Single-award framework agreement with call-off orders and subsequent contracts, maximum total value EUR 30,000,000 over up to 96 months. Electronic submission is required and the procedure is negotiated with a call for competition. No extracted procurement documents beyond the TED XML notice were provided for analysis.

Ryzyka

The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.

Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.

Analiza może być niepełna

Przeanalizowano tylko część dokumentacji. Pozostałe dokumenty mogą zawierać dodatkowe wymagania, certyfikaty lub dokumenty do złożenia.

Kluczowe wymagania

Technical

  • The contract is a single-award framework agreement executed by purchase orders and subsequent contracts, without reopening competition.
  • Maximum total value is EUR 30,000,000 over 96 months; per execution period maximum is EUR 7,500,000.

Administrative

  • Electronic submission is required.

Kryteria udzielenia

Lot 1

Quality criterion: understanding of the contract and missions, weight 5 (per-exa) — 5%Quality criterion: service quality, organisation and resources, weight 15 (per-exa) — 15%Quality criterion: tools and functionalities, weight 20 (per-exa) — 20%Quality criterion: security, data protection and continuity, weight 10 (per-exa) — 10%Quality criterion: environmental performance, weight 5 (per-exa) — 5%Price criterion, weight 45 (per-exa) — 45%

Zamawiający

Lokalizacja

Lyon cedex 2, FRA

Profil zamawiającego

Otwórz profil

Identyfikator

20005376700014

Działalność

General public services

Części (1)

LOT-0001

Regional Mobility User Contact Centre

Deployment, commissioning, and operation of a user contact centre for regional mobility services. Scope explicitly includes call centre, telephone operator, helpdesk, IT services, and land transport support services. The lot appears to cover a single framework agreement lot rather than multiple separate lots.

ServicesFrameworkElectronic submission

EUR 30M

Szacowana wartość

Lokalizacja

FRK21, France

Czas trwania

96 MONTH

Kategoria

Call centre

Kryteria udzielenia

Best price-quality ratio

Termin

Expired Aug 27, 2026

Szczegóły zamówienia

Data publikacji
06 Jul 2026
Języki
French

Metadane referencyjne

Podstawa prawna
32014L0025

Identyfikatory referencyjne

ID przetargu
467054-2026

Dokumenty (1)

Dokument zamówienia 1

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