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Regional Mobility User Contact Centre

REGION AUVERGNE RHONE ALPES·Lyon cedex 2, France·EUR 30M·Deadline Aug 27, 2026 · 3 days left·Neg W Call·Services·Framework
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High value
Oryginalny tytuł ogłoszenia

France – Call centre – Déploiement, mise en service, exploitation d'un Centre de contact usager pour les mobilités régionales

58/100

Ocena szansy

Needs reviewHigh complexity
ServicesFrameworkOpen
Skąd ta ocena?

Szansa

58 / 100

Złożoność

72 / 100

Czynniki ryzyka

The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.

Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.

Submission deadline in 3 days

Głęboka analiza portfolio

Głęboka analiza dopasowania firmy

Wykorzystuje:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Przegląd

Moderate opportunity

Kluczowe fakty

  • EUR 30M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 96 MONTH
  • Deploy, commission, and operate a regional mobility user contact centre.
  • Provide call centre and telephone operator services.
Pokaż pełne podsumowanie

Framework service contract for deploying, setting up and operating a user contact centre for regional mobility services in the Auvergne-Rhône-Alpes region. Single-award framework agreement with call-off orders and subsequent contracts, maximum total value EUR 30,000,000 over up to 96 months. Electronic submission is required and the procedure is negotiated with a call for competition. No extracted procurement documents beyond the TED XML notice were provided for analysis.

Ryzyka

The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.

Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.

Submission deadline in 3 days

Analiza może być niepełna

Przeanalizowano tylko część dokumentacji. Pozostałe dokumenty mogą zawierać dodatkowe wymagania, certyfikaty lub dokumenty do złożenia.

Kluczowe wymagania

Technical

  • The contract is a single-award framework agreement executed by purchase orders and subsequent contracts, without reopening competition.
  • Maximum total value is EUR 30,000,000 over 96 months; per execution period maximum is EUR 7,500,000.

Administrative

  • Electronic submission is required.

Kryteria udzielenia

Lot 1

Quality criterion: understanding of the contract and missions, weight 5 (per-exa) — 5%Quality criterion: service quality, organisation and resources, weight 15 (per-exa) — 15%Quality criterion: tools and functionalities, weight 20 (per-exa) — 20%Quality criterion: security, data protection and continuity, weight 10 (per-exa) — 10%Quality criterion: environmental performance, weight 5 (per-exa) — 5%Price criterion, weight 45 (per-exa) — 45%

Zamawiający

Lokalizacja

Lyon cedex 2, FRA

Profil zamawiającego

Otwórz profil

Identyfikator

20005376700014

Działalność

General public services

Części (1)

LOT-0001

Regional Mobility User Contact Centre

Deployment, commissioning, and operation of a user contact centre for regional mobility services. Scope explicitly includes call centre, telephone operator, helpdesk, IT services, and land transport support services. The lot appears to cover a single framework agreement lot rather than multiple separate lots.

ServicesFrameworkElectronic submission

EUR 30M

Szacowana wartość

Lokalizacja

FRK21, France

Czas trwania

96 MONTH

Kategoria

Call centre

Kryteria udzielenia

Best price-quality ratio

Termin

Deadline Aug 27, 2026

Szczegóły zamówienia

Data publikacji
06 Jul 2026
Języki
French

Metadane referencyjne

Podstawa prawna
32014L0025

Identyfikatory referencyjne

ID przetargu
467054-2026

Dokumenty (1)

Dokument zamówienia 1

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