Call Centre Services Framework Agreement

Smals·Sint-Gillis, Belgium·EUR 16M·Deadline Nov 03, 2026 · 70 days left·Open·Services·Framework

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High valueStructured notice only

Oryginalny tytuł ogłoszenia

Belgium – Call centre – Overflow Centre de contact

50/100

Ocena szansy

Needs reviewMedium complexity

ServicesFrameworkOpen

Skąd ta ocena?

Szansa

50 / 100

Złożoność

40 / 100

Czynniki ryzyka

Structured data indicates EU funded, but XML notice states no EU funds. This could affect contract obligations and repo...

No selection criteria are provided in the available data. Essential eligibility requirements may be hidden in unanalyze...

Głęboka analiza portfolio

Głęboka analiza dopasowania firmy

Wykorzystuje:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Przegląd

Moderate opportunity

Kluczowe fakty

EUR 16M estimated value
Framework procurement
Services contract
1 lot
Duration 4 YEAR
Call centre services (CPV 79512000)
Framework agreement with a single operator (MaximumOperatorQuantity: 1)

Pokaż pełne podsumowanie

This is an open procedure framework agreement for call centre services (CPV 79512000) issued by Smals, a Belgian central government authority. The estimated total value is €16,000,000 over 4 years. The tender is dominated by price criteria (60% weight) and requires electronic submission via the Belgian e-procurement platform. The notice states EU funding but the XML file indicates no EU funds, creating a conflict. No procurement documents were analyzed, and eligibility criteria are missing from the provided data.

Ryzyka

Structured data indicates EU funded, but XML notice states no EU funds. This could affect contract obligations and repo...

No selection criteria are provided in the available data. Essential eligibility requirements may be hidden in unanalyze...

Analiza może być niepełna

Przeanalizowano tylko część dokumentacji. Pozostałe dokumenty mogą zawierać dodatkowe wymagania, certyfikaty lub dokumenty do złożenia.

Kluczowe wymagania

Technical

Open procedure
Award criteria: 40% quality, 60% price

Administrative

Electronic submission required

Wymagania mogą być niepełne.

Kryteria udzielenia

Lot 1

Quality: Administrative and commercial conditions (weight 10, weight code per-exa) — 10%Quality: Methodology (weight 30, weight code per-exa) — 30%Price: total price of reference projects (weight 50, weight code per-exa) — 50%Price: Pricing policy (weight 10, weight code per-exa) — 10%

Zamawiający

Nazwa

Smals

Lokalizacja

Sint-Gillis, BEL

[email protected]

Strona

www.smals.be

Profil zamawiającego

Otwórz profil

Identyfikator

0406798006_617

Działalność

General public services

Części (1)

LOT-0001