Dynamic Purchasing System for Contact Center Services ID 2682
Oryginalny tytuł ogłoszenia
Italy – Telephone operator services – Sistema dinamico di acquisizione della Pubblica Amministrazione per servizi di contact center ID 2682
Ocena szansy
Skąd ta ocena?
Szansa
65 / 100
Złożoność
60 / 100
Czynniki ryzyka
Specific eligibility criteria are only mentioned in the Capitolato d'Oneri, which was not analyzed. Bidders may find un...
The high value and long duration may attract strong competition from major contact center operators.
Restricted procedure — pre-qualification required
Głęboka analiza portfolio
Wykorzystuje:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Przegląd
Strong opportunityKluczowe fakty
- EUR 470M estimated value
- Dynamic Purchasing System (DPS)
- Services contract
- 1 lot
- Duration 49 MONTH
- Telephone operator services (CPV 79511000)
- Call center services (CPV 79512000)
Pokaż pełne podsumowanie
This tender concerns the establishment of a Dynamic Purchasing System (DPS) by Consip S.p.A. on behalf of the Italian Ministry of Economy and Finance for contact center services. The DPS is divided into categories and will last 49 months. The estimated total value is €470,000,000. Applications can be submitted throughout the DPS duration until the final deadline of 31 July 2027. The procedure is restricted and open to operators meeting the criteria set out in the procurement documents.
Ryzyka
Specific eligibility criteria are only mentioned in the Capitolato d'Oneri, which was not analyzed. Bidders may find un...
The high value and long duration may attract strong competition from major contact center operators.
Restricted procedure — pre-qualification required
Analiza może być niepełna
Przeanalizowano tylko część dokumentacji. Pozostałe dokumenty mogą zawierać dodatkowe wymagania, certyfikaty lub dokumenty do złożenia.
Kluczowe wymagania
Administrative
- The procurement document (Capitolato d'Oneri) must be obtained from the provided URL.
- Applications must be submitted electronically via the system at Otwórz portal
- All documents must be in Italian.
Wymagania mogą być niepełne.
Zamawiający
Lokalizacja
Roma, ITA
Profil zamawiającego
Identyfikator
ID 2682
Działalność
General public services
Części (1)
LOT-0000
Dynamic Purchasing System for Contact Center Services ID 2682
This lot covers all contact center services within the DPS, including telephone operator services (CPV 79511000), call center services (CPV 79512000), and market research telephone surveys (CPV 79311210). Specific services will be detailed in individual call-off contracts.
EUR 470M
Szacowana wartość
Lokalizacja
Czas trwania
Kategoria
Termin
Szczegóły kryteriów
le possibili prestazioni oggetto degli Appalti Specifici sono indicate nel Capitolato tecnico del Bando istitutivo e saranno indicate nella Lettera di invito e precisate nella documentazione dei singoli Appalti specifici
Dodatkowe kody CPV
Pokaż oryginalne dane TED
Oryginalny tytuł części
Sistema dinamico di acquisizione della Pubblica Amministrazione per servizi di contact center ID 2682
Oryginalny opis TED
le possibili prestazioni oggetto degli Appalti Specifici sono indicate nel Capitolato tecnico del Bando istitutivo e saranno indicate nella Lettera di invito e precisate nella documentazione dei singoli Appalti specifici
Szczegóły zamówienia
- Data publikacji
- 17 Jun 2026
- Języki
- Italian
Metadane referencyjne
- Podstawa prawna
- 32014L0024
Identyfikatory referencyjne
- ID przetargu
- 419749-2026
Dokumenty (2)
Podobne przetargi
Ocena szansy
Skąd ta ocena?
Szansa
65 / 100
Złożoność
60 / 100
Czynniki ryzyka
Specific eligibility criteria are only mentioned in the Capitolato d'Oneri, which was not analyzed. Bidders may find un...
The high value and long duration may attract strong competition from major contact center operators.
Restricted procedure — pre-qualification required
Głęboka analiza portfolio
Wykorzystuje:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications