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Management and processing of incoming telephone calls through a call centre (customer relations centre)

COSIVIA·Paris, France·Expired · Aug 03, 2026·Open·Services
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Structured notice only
Oryginalny tytuł ogłoszenia

France – Call centre – Gestion et traitement des appels téléphoniques entrants au travers d'une centrale d'appels destinée à la clientèle (centre de relation client)

50/100

Ocena szansy

Needs reviewMedium complexity
ServicesExpired
Skąd ta ocena?

Szansa

50 / 100

Złożoność

40 / 100

Czynniki ryzyka

No estimated value or budget provided. It is unclear if the contract is financially viable.

Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This may affect compliance or conditions.

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Przegląd

Moderate opportunity

Kluczowe fakty

  • Services contract
  • 1 lot
  • Duration 14 MONTH
  • Management and processing of incoming telephone calls through a call centre for customer relations (customer service).
  • Contract duration: 14 months, renewable up to 4 years and 2 months total.
Pokaż pełne podsumowanie

This tender by COSIVIA (a public body for housing) concerns the management and processing of incoming telephone calls through a call centre for customer relations (customer service). The contract is for 14 months with possible renewals up to a maximum of 4 years and 2 months. The procedure is open, electronic submission is required, and the language is French. The contract value is not provided. Award criteria are 50% price and 50% quality (including team organisation, training, execution methods, environmental/social performance). The tender is marked as EU-funded in structured data but 'no-eu-funds' in the XML notice. No procurement documents have been analyzed.

Ryzyka

No estimated value or budget provided. It is unclear if the contract is financially viable.

Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This may affect compliance or conditions.

Analiza może być niepełna

Przeanalizowano tylko część dokumentacji. Pozostałe dokumenty mogą zawierać dodatkowe wymagania, certyfikaty lub dokumenty do złożenia.

Kluczowe wymagania

Administrative

  • Electronic submission via URL provided.
  • Language: French.
  • Tender must be submitted by 10:00 (UTC) on 2026-08-03.

Wymagania mogą być niepełne.

Kryteria udzielenia

Lot 1

Quality: Organisation of teams and resources (10%) — 10%Quality: Training policy (10%) — 10%Quality: Execution methods (25%) — 25%Quality: Environmental and social performance (5%) — 5%Cost: Price (50%) — 50%

Zamawiający

Nazwa

COSIVIA

Lokalizacja

Paris, FRA

Profil zamawiającego

Otwórz profil

Identyfikator

54793

Działalność

Housing and community amenities

Części (1)

LOT-0000

Management and processing of incoming telephone calls through a call centre (customer relations centre)

Management and processing of incoming telephone calls through a call centre for customer relations (customer service). Includes team organisation, training, execution methods, environmental and social performance.

ServicesEU fundedElectronic submission

Czas trwania

Oct 2026

Kategoria

Call centre

Kryteria udzielenia

Best price-quality ratio

Termin

Expired Aug 03, 2026

Szczegóły zamówienia

Data publikacji
01 Jul 2026
Języki
French

Metadane referencyjne

Podstawa prawna
32014L0024

Identyfikatory referencyjne

ID przetargu
452847-2026

Dokumenty (2)

Dokument zamówienia 1Portal składania ofert 1

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