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Government Contact Function 1400

Ministerie van Algemene Zaken·Den Haag, Netherlands·EUR 1.9M·Expired · Jul 21, 2026·Open·Services
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High valueStructured notice only
Oryginalny tytuł ogłoszenia

Netherlands – Call centre – Contactfunctie Rijksoverheid 1400

70/100

Ocena szansy

Needs reviewMedium complexity
ServicesExpired
Skąd ta ocena?

Szansa

70 / 100

Złożoność

40 / 100

Czynniki ryzyka

Procurement documents (specifications, contract terms, etc.) were not analyzed; critical details such as service levels...

Structured data indicates EU funding, but the XML notice explicitly states 'no-eu-funds'. This could affect compliance...

Głęboka analiza portfolio

Głęboka analiza dopasowania firmy

Wykorzystuje:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Przegląd

Moderate opportunity

Kluczowe fakty

  • EUR 1.9M estimated value
  • Services contract
  • 1 lot
  • Duration 72 MONTH
  • Operating the government public information number 1400 (call center)
  • Managing associated digital channels (e.g., chat, email, social media)
Pokaż pełne podsumowanie

This tender seeks a contractor to operate the Dutch government's public information number 1400 and associated digital channels. It is a single-lot, open procedure with a 6-year contract, estimated at €1.9 million per year (€11.4 million total). Award is based on quality (80%) and price (20%). Submission deadline is 2026-07-21. The notice indicates EU funding, though the XML notice states no EU funds, creating an inconsistency. No procurement documents beyond the notice were analyzed.

Ryzyka

Procurement documents (specifications, contract terms, etc.) were not analyzed; critical details such as service levels...

Structured data indicates EU funding, but the XML notice explicitly states 'no-eu-funds'. This could affect compliance...

Analiza może być niepełna

Przeanalizowano tylko część dokumentacji. Pozostałe dokumenty mogą zawierać dodatkowe wymagania, certyfikaty lub dokumenty do złożenia.

Kluczowe wymagania

Technical

  • Provide contact function via telephone (1400) and digital channels
  • Contract duration of 6 years with estimated annual value of €1.9 million

Administrative

  • Open procedure with electronic submission required via Tenderned

Wymagania mogą być niepełne.

Kryteria udzielenia

Lot 1

Quality - Organisation and personnel deployment: 27% — 27%Quality - Quality and process design: 23% — 23%Quality - Use of technology and innovation: 12% — 12%Quality - Risk management and disruptions: 10% — 10%Quality - Implementation and transition: 8% — 8%Price - Information officer rate: 20% — 20%

Zamawiający

Lokalizacja

Den Haag, NLD

Identyfikator

262176594

Działalność

General public services

Części (1)

LOT-0000

Government Contact Function 1400

Operation of the public information number 1400 and digital channels for the Dutch government.

ServicesEU fundedElectronic submission

EUR 1.9M

Szacowana wartość

Lokalizacja

Netherlands

Czas trwania

72 MONTH

Kategoria

Call centre

Kryteria udzielenia

Best price-quality ratio

Termin

Expired Jul 21, 2026

Szczegóły zamówienia

Data publikacji
07 Jun 2026
Języki
Dutch

Metadane referencyjne

Podstawa prawna
32014L0024

Identyfikatory referencyjne

ID przetargu
391600-2026

Dokumenty (1)

Dokument zamówienia 1

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