Netherlands – Customer-care services – Contact Center-platform
Opportunity Score
Confidence: 65%
Complexity: medium
51 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation
AI Analysis Summary
Dutch contracting authority (BsGW) seeks an integrated contact center platform for phone and live chat. Open procedure, one lot, 8-year contract from Sept 2026 to Sept 2034. No estimated value disclosed. Award based on quality (100% from XML, with four sub-criteria) and price (weight 0% in XML). Submission in Dutch only, no variants allowed.
Strengths
Documents available
Open procedure
Medium complexity
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
- Electronic submission required via TenderNed
- Submission language: Dutch only
- No variants allowed
Award Criteria
(sub)Gunningscriterium 1 - Oplossing
(sub)Gunningscriterium 1 - Oplossing
| Criterion | Type |
|---|---|
(sub)Gunningscriterium 1 - Oplossing (sub)Gunningscriterium 1 - Oplossing | Quality |
Buyer
Name
Belastingsamenwerking voor Gemeenten en Waterschappen (BsGW)
Location
Roermond, NLD
Website
Identifier
302458391
Lots (1)
Provision of an integrated solution for customer contact via phone and live chat, including implementation, migration, and service management.
Procurement Details
Publication
07 Jun 2026
Deadline
07 Aug 2026, 10:00
Procedure
open
Contract
services
Language
NLD
Publication #
391287-2026
Classification
Performance: Netherlands
Documents (2)
Similar tenders
Netherlands – Software implementation services – Klantgeleidingssysteem ten behoeve van de gemeente Den Helder
Netherlands – Interpretation services – EA Taalondersteuning - 2026
Netherlands – Executive and legislative services – Vergunningsverlening op afstand
Netherlands – Telephone and data transmission services – Mobiele telefonie, data en bijbehorende dienstverlening
Netherlands – Printing and related services – Reprografische-, drukwerk- en dataprintdiensten
Netherlands – Telephone switchboard services – Teams Phone System met KCC en Omnichannel oplossing
Opportunity Score
Confidence: 65%
Complexity: medium
51 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation