Tenderwize
Retour à la recherche

Teams Phone System with KCC and omnichannel solution

Solido·Heerlen, Netherlands·EUR 3.9M·Expired · Jul 13, 2026·Restricted·Services·Framework
Inscrivez-vous pour sauvegarderOpen documents
High valueStructured notice only
Titre original de l'avis

Netherlands – Telephone switchboard services – Teams Phone System met KCC en Omnichannel oplossing

65/100

Score d'opportunité

Needs reviewMedium complexity
ServicesFrameworkExpired
Pourquoi ce score ?

Opportunité

65 / 100

Complexité

60 / 100

Facteurs de risque

Only the notice and XML were analyzed; detailed procurement documents (e.g., technical specs, contract terms) were not...

Selection criteria are not detailed beyond ESPD; subjective assessment could affect qualification.

Restricted procedure — pre-qualification required

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

Utilise:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Aperçu

Moderate opportunity

Faits clés

  • EUR 3.9M estimated value
  • Framework procurement
  • Services contract
  • 2 lots
  • Duration 72 MONTH
  • Implementation and commissioning of Microsoft Teams Phone System with Contact Center (KCC) and Omnichannel solution
  • Framework agreement for services over 4 years (initial) with up to 2 optional extension years (total up to 6 years)
Afficher le résumé complet

This tender from Solido (Netherlands) concerns a restricted procedure for a future-proof Microsoft Teams Phone System with Contact Center (KCC) and Omnichannel solution. The framework agreement is valued at €3,876,000 EUR, covering implementation and commissioning for Solido and other organizations. The procedure has two phases: selection (ESPD) and award (quality 70%, price 30%). Submission deadline: 2026-07-13 09:00 CEST. Only one complete lot is identified; a second lot appears incomplete in the structured data. Documents were not fully analyzed.

Risques

Only the notice and XML were analyzed; detailed procurement documents (e.g., technical specs, contract terms) were not...

Selection criteria are not detailed beyond ESPD; subjective assessment could affect qualification.

Restricted procedure — pre-qualification required

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

  • Microsoft Teams solution with integrated Contact Center and Omnichannel capabilities
  • Future-proof solution
  • Implementation and commissioning services

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Subgunningscriterium Kwaliteit — 70%Subgunningscriterium Prijs — 30%

Acheteur

Localisation

Heerlen, NLD

Profil acheteur

Ouvrir le profil

Identifiant

846435084

Activité

General public services

Lots (2)

LOT-0000

Teams-oplossing met Klantcontactcenter (KCC)-en Omnichannel oplossing

Framework agreement for the implementation and commissioning of a Microsoft Teams solution with Contact Center (KCC) and Omnichannel capabilities, covering Solido and other organizations.

ServicesFrameworkEU fundedElectronic submission

EUR 3.9M

Valeur estimée

Localisation

Netherlands

Durée

72 MONTH

Catégorie

Telephone switchboard services

Critères d'attribution

Subgunningscriterium Kwaliteit; Subgunningscriterium Prijs

Lot 2

Lot 2

Incomplete lot data; only price award criteria provided. Likely part of the same framework but details missing.

EUR 3.9M

Valeur estimée

Catégorie

Telephone switchboard services

Détails de la procédure

Date de publication
15 Jun 2026
Langues
Dutch

Métadonnées de référence

Base juridique
32014L0024

Identifiants de référence

ID de l'appel d'offres
412690-2026

Documents (1)

Document de consultation 1

Appels d'offres similaires

Sweden – Telephone switchboard services – Växeltjänst till Distriktsveterinärerna

Sep 1