IT operations contract for Enova SF

Quality: Fulfilment of the Contracting Authority's evaluation requirements in SSA-D Annex 1 Annex 1.1 The Contracting Authority ́s requirement table 70%: Operation and development platform Client and Office Collaboration and licence Support and Customer Dialogue Identity The tenderer's establishment project 10% The tenderer ́s overall response to annex 5, including an interaction model and SLA 20%

Climate and environment Tenderers shall describe what measures it takes to deliver a climate and environmentally friendly operational service and what improvement measures it takes to make the delivery more efficient in regard to climate and the environment throughout the agreement period. The response shall be directly related to the delivery offered to Enova and not to general business goals or group strategies. The response shall as a minimum include: Circular handling of equipment Measures for: lifetime extension re-use repairs material recovery reduction of waste Efficient use of resources for digital services Measures for: optimisation of Azure consumption optimisation of storage and logging automation reduction of unnecessary resource consumption Documented environmental effects from equivalent deliveries. Tenderers can describe other measures that are of direct relevance for the offered operational delivery and that contribute to a reduced climate or environmental impact. For such measures, the tenderer shall describe: the initiative how it affects the delivery documented or measured effect. how the effect shall be followed-up in Enova A particular amount will be given for: documented results from equivalent deliveries. measurable effects established methods that have already been used.

Price: The tenderer ́s offered prices for the following price element: Establishing 5% Basic prices 50% Licences and azure consumption 25% Hardware and equipment 15% Hourly rates 5%

Quality: Quality Fulfilment of the Contracting Authority's evaluation requirements in SSA-D Annex 1 Annex 1.1 the Contracting Authority ́s requirement table, including the tabs 70%: General requirements SLA, Service time and availability. Security monitoring and alarm management. Incident SIEM and defender Logging Monitoring and Threat Management Consultancy and competence Case responses 20% The tenderer's establishment project 5% The tenderer ́s SLA 5%

Climate and environment Climate and environment Tenderers shall describe what measures it takes to deliver a climate and environmentally friendly security service and what improvement measures it takes to make the delivery more efficient in regard to climate and the environment throughout the agreement period. The response shall be directly related to the delivery offered to Enova and not to general business goals or group strategies. 1. Effective utilisation of logs and security data. Tenderers shall describe how the service will contribute to: reduced unnecessary log collection optimisation of log volume suitable storage times reduction of duplicate or little-valued data efficient use of a SIEM system and other security services. A count will be given for measures that reduce resource consumption without weakening the safety level. 2. Efficient operation of the security service Tenderers shall describe how the service can be provided with the lowest possible resource consumption through, among other things: automation rule optimisation reduction of noise and false positives efficient event handling optimal use of cloud services and security tools A count will be given for measures that documentably reduce resource use connected to the ongoing service. 3. Documented environmental effects from equivalent deliveries. Tenderers can describe other measures that are of direct relevance for the offered security delivery and that contribute to reduced climate or environmental impact. For such measures, the tenderer shall describe: the initiative how it affects the delivery documented or measured effect. how the effect shall be followed-up in Enova A particular amount will be given for: documented results from equivalent deliveries. measurable effects established methods that have already been used.

Price: Price The tenderer ́s offered price for: Establishing 5% Basic deliveries 80% Logging 5% Hourly rates 10%