Visitor Service Personnel Services
Original notice title
Germany – General personnel services for the government – Personaldienstleistungen Besucherdienst
Opportunity Score
Why this score?
Opportunity
40 / 100
Complexity
45 / 100
Risk factors
No estimated value, framework maximum, or budget disclosed; bidders cannot assess the potential contract volume or pric...
Stringent turnover and staff requirements may inadvertently exclude capable bidders; references must explicitly cover a...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- Framework procurement
- Services contract
- 1 lot
- Duration until Sep 2030
- Cloakroom service: accepting, storing, and returning clothing and items.
- Elevator service: operating elevators for visitors in the Reichstag building.
Show full summary
This tender from the German Bundestag seeks a single contractor to provide personnel services for visitor services at the Reichstag building, including cloakroom, elevator, audioguide, visitor booking, and logistics services. It is an open procedure for a framework agreement with one operator, lasting four years from October 2026. The award is based solely on price. No estimated value is provided. Key eligibility includes high turnover (€2M), staff levels (80 average), mandatory references, and a compulsory site visit. The procurement was re-issued after a previous cancellation due to calculation errors.
Risks
No estimated value, framework maximum, or budget disclosed; bidders cannot assess the potential contract volume or pric...
Stringent turnover and staff requirements may inadvertently exclude capable bidders; references must explicitly cover a...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Framework agreement with a single operator (maximum one contractor).
- Contract duration: 1 October 2026 – 30 September 2030 (4 years).
Administrative
- Electronic submission via e-Vergabeplattform des Bundes; paper offers not allowed.
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
Berlin, DEU
Website
Buyer profile
Identifier
/
Activity
General public services
Lots (1)
LOT-0000
Visitor Service Personnel Services
Provision of cloakroom, elevator, audioguide, visitor booking, and logistics services at the German Bundestag.
Location
Duration
Category
Award Criteria
Deadline
Award details
Preis
Value note
Show original TED data
Original lot title
Personaldienstleistungen Besucherdienst
Original TED description
Vertragsgegenstand ist die Erbringung verschiedener Dienstleistungen durch den Auftragnehmer zur Unterstützung der Abwicklung des Besuchsverkehrs im Deutschen Bundestag. Dazu gehören im Einzelnen: - Garderobendienst: Entgegennahme, Aufbewahrung und Herausgabe von Bekleidung und Gegenständen an verschiedenen Garderoben. - Aufzugdienst: Personeller Betrieb von Aufzügen zur Beförderung von Besucherinnen und Besuchern im Reichstagsgebäude. - Audioguide-Dienst: Ausgabe, Rücknahme, Säuberung und Kurzunterweisung im Gebrauch von Audioguide-Geräten auf der Dachterrasse des Reichstagsgebäudes. - Besuchsservice: Abwicklung von Buchungen für spontane Besucherinnen und Besucher in der Serviceaußenstelle am Reichstagsgebäude. - Logistikdienst: Logistische Tätigkeiten, insbesondere im Zusammenhang mit Informationsmaterialien, sowie kleine Reinigungs- und Reparaturarbeiten.
Procurement Details
- Publication date
- 29 Jun 2026
- Languages
- German
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 449116-2026
Documents (2)
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Opportunity Score
Why this score?
Opportunity
40 / 100
Complexity
45 / 100
Risk factors
No estimated value, framework maximum, or budget disclosed; bidders cannot assess the potential contract volume or pric...
Stringent turnover and staff requirements may inadvertently exclude capable bidders; references must explicitly cover a...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications