Service Desk Services
Original notice title
Netherlands – Helpdesk and support services – Service Desk Services
Opportunity Score
Why this score?
Opportunity
55 / 100
Complexity
60 / 100
Risk factors
Procurement documents are not analyzed, leaving key requirements, terms, and evaluation details unknown.
Estimated value of €4,000,000 is a ceiling, not guaranteed spend. Actual work volume may be lower.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Tender facts
- Contracting authority
- European Union Agency for Law Enforcement Cooperation
- Country
- Netherlands
- CPV
- 72253000 - Helpdesk and support services +2 more
- Deadline
- Jul 10, 2026
- Estimated value
- EUR 4M
Overview
Moderate opportunityKey Facts
- EUR 4M estimated value
- Framework procurement
- Services contract
- 1 lot
- Duration 48 MONTH
- Fully managed ICT Service Desk services (first line support)
- Framework agreement with initial 24-month period and two optional renewals
Show full summary
Europol seeks a fully managed ICT Service Desk (first line support) services provider under an open procedure framework agreement valued at €4,000,000 over 48 months (initial 24 months + 2 renewals). Submission deadline: 2026-07-20. Award is based on quality (60%) and price (40%). The notice indicates 24 submission languages are accepted. Procurement documents are available but were not analyzed, so key requirements, eligibility, and terms remain unspecified.
Risks
Procurement documents are not analyzed, leaving key requirements, terms, and evaluation details unknown.
Estimated value of €4,000,000 is a ceiling, not guaranteed spend. Actual work volume may be lower.
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Framework agreement with a single operator (maximum 1)
Administrative
- Electronic submission via Funding and Tenders Portal (required)
- Tenders must be submitted in one of the 24 EU official languages
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
The Hague, NLD
Website
Identifier
EUROPOL
Activity
General public services
Lots (1)
LOT-0001
Service Desk Services
Provision of a fully managed services solution for ICT Service Desk services (first line ICT support services). Estimated value €4,000,000. Framework agreement for 48 months. Place of performance: Netherlands.
EUR 4M
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
Please consult the procurement documents.
Additional CPV codes
Value note
Show original TED data
Original TED description
Provision of a fully managed services solution for ICT Service Desk services (first line ICT support services).
Procurement Details
- Publication date
- 15 Jun 2026
- Languages
- English, Bulgarian
Reference metadata
- Legal basis
- 32024R2509
Reference IDs
- Tender ID
- 410808-2026
Documents (2)
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Opportunity Score
Why this score?
Opportunity
55 / 100
Complexity
60 / 100
Risk factors
Procurement documents are not analyzed, leaving key requirements, terms, and evaluation details unknown.
Estimated value of €4,000,000 is a ceiling, not guaranteed spend. Actual work volume may be lower.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications