Netherlands – Helpdesk and support services – Service Desk Services

European Union Agency for Law Enforcement CooperationThe Hague, NetherlandsEUR 4,000,000 / ~EUR 4,000,00031 days leftopen

Opportunity Score

Confidence: 50%

Complexity: medium

31 days

Deadline

services

Contract

Framework

Deep Portfolio Analysis

Company fit score
Missing certificates
Eligibility blockers
Bid / No-Bid recommendation

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AI Analysis Summary

Moderate opportunity

Europol seeks a fully managed ICT Service Desk (first line support) services provider under an open procedure framework agreement valued at €4,000,000 over 48 months (initial 24 months + 2 renewals). Submission deadline: 2026-07-20. Award is based on quality (60%) and price (40%). The notice indicates 24 submission languages are accepted. Procurement documents are available but were not analyzed, so key requirements, eligibility, and terms remain unspecified.

Strengths

Documents available

Open procedure

Medium complexity

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Electronic submission via Funding and Tenders Portal (required)
Tenders must be submitted in one of the 24 EU official languages
Framework agreement with a single operator (maximum 1)

Buyer

Name

European Union Agency for Law Enforcement Cooperation

Location

The Hague, NLD

[email protected]

Website

www.europol.europa.eu

Identifier

EUROPOL

Lots (1)

#LOT-0001Service Desk Services

Provision of a fully managed services solution for ICT Service Desk services (first line ICT support services). Estimated value €4,000,000. Framework agreement for 48 months. Place of performance: Netherlands.

EUR 4,000,00072253000, 72253100, 72610000NLD