Management and processing of incoming telephone calls through a call centre (customer relations centre)

COSIVIA·Paris, France·Deadline Aug 03, 2026 · 3 days left·Open·Services

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Structured notice only

Originaltitel der Bekanntmachung

France – Call centre – Gestion et traitement des appels téléphoniques entrants au travers d'une centrale d'appels destinée à la clientèle (centre de relation client)

50/100

Opportunity Score

Needs reviewMedium complexity

ServicesOpen

Warum diese Bewertung?

Chance

50 / 100

Komplexität

40 / 100

Risikofaktoren

No estimated value or budget provided. It is unclear if the contract is financially viable.

Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This may affect compliance or conditions.

Submission deadline in 3 days

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Verwendet:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Überblick

Moderate opportunity

Wichtige Fakten

Services contract
1 lot
Duration 14 MONTH
Management and processing of incoming telephone calls through a call centre for customer relations (customer service).
Contract duration: 14 months, renewable up to 4 years and 2 months total.

Vollständige Zusammenfassung anzeigen

This tender by COSIVIA (a public body for housing) concerns the management and processing of incoming telephone calls through a call centre for customer relations (customer service). The contract is for 14 months with possible renewals up to a maximum of 4 years and 2 months. The procedure is open, electronic submission is required, and the language is French. The contract value is not provided. Award criteria are 50% price and 50% quality (including team organisation, training, execution methods, environmental/social performance). The tender is marked as EU-funded in structured data but 'no-eu-funds' in the XML notice. No procurement documents have been analyzed.

Risiken

No estimated value or budget provided. It is unclear if the contract is financially viable.

Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This may affect compliance or conditions.

Submission deadline in 3 days

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Administrative

Electronic submission via URL provided.
Language: French.
Tender must be submitted by 10:00 (UTC) on 2026-08-03.

Anforderungen können unvollständig sein.

Zuschlagskriterien

Lot 1

Quality: Organisation of teams and resources (10%) — 10%Quality: Training policy (10%) — 10%Quality: Execution methods (25%) — 25%Quality: Environmental and social performance (5%) — 5%Cost: Price (50%) — 50%

Auftraggeber

Name

COSIVIA

Ort

Paris, FRA

E-Mail

[email protected]

Website

www.cosivia.fr/

Auftraggeberprofil

Profil öffnen

Kennung

54793

Tätigkeit

Housing and community amenities

Lose (1)

LOT-0000