Multikanaliger Kundenservice und technische Unterstützung
Originaltitel der Bekanntmachung
Spain – Call centre – Servicio de asistencia multicanal, soporte del primer nivel y asistencia técnica especializada del centro de atención y soporte de la Universidad Carlos III de Madrid
Opportunity Score
Warum diese Bewertung?
Chance
63 / 100
Komplexität
58 / 100
Risikofaktoren
Annual turnover and works performed are identified as selection criteria, but their thresholds, reference periods and r...
Electronic submission is mandatory and the deadline is fixed at 1 December 2026 at 10:00 CET; invalid format, timing or...
Tiefe Portfolioanalyse
Verwendet:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Eckdaten der Ausschreibung
- Öffentlicher Auftraggeber
- Rector de la Universidad Carlos III de Madrid
- Land
- Spanien
- CPV
- 79512000 - Call centre
- Frist
- Dec 01, 2026
- Geschätzter Wert
- EUR 1.1M
Überblick
Moderate opportunityWichtige Fakten
- EUR 1.1M estimated value
- Services contract
- 1 lot
- Duration 12 MONTH
- Multichannel assistance services.
- First-level support for the university support centre.
Vollständige Zusammenfassung anzeigen
Open procedure for a 12-month multilingual assistance, first-level support and specialised technical assistance service for the Universidad Carlos III de Madrid support centre. One lot is identified. Electronic submission in Spanish is required by 1 December 2026 at 10:00 CET. The overall estimated value is EUR 1,058,652. Procurement documents are referenced through the Spanish procurement portal but were not provided or analysed; the XML notice contains an inconsistency regarding EU funding.
Risiken
Annual turnover and works performed are identified as selection criteria, but their thresholds, reference periods and r...
Electronic submission is mandatory and the deadline is fixed at 1 December 2026 at 10:00 CET; invalid format, timing or...
Analyse kann unvollständig sein
Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.
Wichtige Anforderungen
Technical
- Open procedure for services.
Administrative
- Electronic submission is required through the Spanish public procurement portal.
- Submission language is Spanish.
Anforderungen können unvollständig sein.
Zuschlagskriterien
Lot 1
Auftraggeber
Ort
Getafe(Madrid), ESP
Auftraggeberprofil
Kennung
10874020131162
Tätigkeit
Education
Lose (1)
LOT-0000
Multichannel Assistance and Technical Support Services
Provision of multichannel assistance, first-level support and specialised technical assistance for the Universidad Carlos III de Madrid help and support centre. The lot has a 12-month duration and performance is in Spain, Madrid region. Lot-specific value is not stated.
EUR 1.1M
Geschätzter Wert
Ort
Dauer
Kategorie
Zuschlagskriterien
Frist
Zuschlagsdetails
Oferta económica de teleoperadores.
Plan de organización e implantación.
Hinweis zum Wert
Originale TED-Daten anzeigen
Originaler Los-Titel
Servicio de asistencia multicanal, soporte del primer nivel y asistencia técnica especializada del centro de atención y soporte de la Universidad Carlos III de Madrid
Originale TED-Beschreibung
Servicio de asistencia multicanal, soporte del primer nivel y asistencia técnica especializada del centro de atención y soporte de la Universidad Carlos III de Madrid
Vergabedetails
- Veröffentlichungsdatum
- 01 Nov 2026
- Sprachen
- Spanish
Referenzmetadaten
- Rechtsgrundlage
- 32014L0024
Referenz-IDs
- Ausschreibungs-ID
- 757130-2026
Dokumente (1)
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Opportunity Score
Warum diese Bewertung?
Chance
63 / 100
Komplexität
58 / 100
Risikofaktoren
Annual turnover and works performed are identified as selection criteria, but their thresholds, reference periods and r...
Electronic submission is mandatory and the deadline is fixed at 1 December 2026 at 10:00 CET; invalid format, timing or...
Tiefe Portfolioanalyse
Verwendet:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications