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Contact Center Inbound Multichannel and Back Office Services

ENPAB - Ente Nazionale di Previdenza e Assistenza a favore dei Biologi·ROMA (RM), Italy·EUR 743.7k·Expired · Aug 06, 2026·Open·Services
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Structured notice only
Oryginalny tytuł ogłoszenia

Italy – Telephone operator services – PROCEDURA APERTA TELEMATICA EX ART. 71 DEL D. LGS. 36/2023 PER LAFFIDAMENTO DEL SERVIZIO DI CONTACT CENTER INBOUND MULTICANALE E BACK OFFICE IN FAVORE DI ENPAB

55/100

Ocena szansy

Needs reviewMedium complexity
ServicesExpired
Skąd ta ocena?

Szansa

55 / 100

Złożoność

40 / 100

Czynniki ryzyka

Structured data indicates EU funded, but XML notice states no EU funding (FundingProgramCode: no-eu-funds). This may af...

Structured data deadline is 10:00, XML notice indicates 12:00. This could lead to late submission or confusion.

Głęboka analiza portfolio

Głęboka analiza dopasowania firmy

Wykorzystuje:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Przegląd

Moderate opportunity

Kluczowe fakty

  • EUR 743.7k estimated value
  • Services contract
  • 1 lot
  • Duration until Dec 2030
  • Inbound multichannel contact center services (telephone, possibly other channels)
  • Back office services
Pokaż pełne podsumowanie

Open electronic procurement procedure for contact center inbound multichannel and back office services for ENPAB (Italian National Pension and Welfare Entity for Biologists). Single lot, located in Rome, Italy. Estimated value €743,712 EUR. Duration 4 years from 2027-01-01 to 2030-12-31 with possible 1-year extension. Award based on best price-quality ratio (80% technical quality with minimum score 45, 20% price). Submission deadline 2026-08-06 but time differs between sources (10:00 vs 12:00). EU funding status inconsistent. Only notice data available; no procurement documents analyzed.

Ryzyka

Structured data indicates EU funded, but XML notice states no EU funding (FundingProgramCode: no-eu-funds). This may af...

Structured data deadline is 10:00, XML notice indicates 12:00. This could lead to late submission or confusion.

Analiza może być niepełna

Przeanalizowano tylko część dokumentacji. Pozostałe dokumenty mogą zawierać dodatkowe wymagania, certyfikaty lub dokumenty do złożenia.

Kluczowe wymagania

Technical

  • Open electronic procedure under Italian law (D. Lgs. 36/2023)

Administrative

Wymagania mogą być niepełne.

Kryteria udzielenia

Lot 1

Technical offer (quality) - weight 80% per-exa, minimum score 45 points — 80%Economic offer (price) - weight 20% per-exa — 20%

Zamawiający

Lokalizacja

ROMA (RM), ITA

Profil zamawiającego

Otwórz profil

Identyfikator

97136540586

Działalność

Social protection

Części (1)

LOT-0001

Contact Center Inbound Multichannel and Back Office Services

Provision of inbound multichannel contact center and back office services for ENPAB. Performance in Rome (RM). Duration 4 years plus optional 12-month extension. Award criteria: quality (80%) and price (20%) with minimum quality score of 45.

ServicesEU fundedElectronic submission

EUR 743.7k

Szacowana wartość

Lokalizacja

Roma ROMA (RM), Italy

Czas trwania

Dec 2026 - Dec 2030

Kategoria

Telephone operator services

Kryteria udzielenia

Best price-quality ratio

Termin

Expired Aug 06, 2026

Szczegóły zamówienia

Data publikacji
30 Jun 2026
Języki
Italian

Metadane referencyjne

Podstawa prawna
32014L0024

Identyfikatory referencyjne

ID przetargu
452489-2026

Dokumenty (1)

Dokument zamówienia 1

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