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EUDI Wallet Support Organisation Technical Infrastructure (Tooling)

SPRIND GmbH - Bundesagentur für Sprunginnovationen·Leipzig, Germany·Expired · Jul 17, 2026·Open·Services
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Oryginalny tytuł ogłoszenia

Germany – IT services: consulting, software development, Internet and support – EUDI-Wallet Support Organisation Technische Infrastruktur der EUDI Wallet Support Organisation (EWSO) - "Tooling"

60/100

Ocena szansy

Needs reviewHigh complexity
ServicesExpired
Skąd ta ocena?

Szansa

60 / 100

Złożoność

85 / 100

Czynniki ryzyka

No estimated contract value is provided; bidders cannot gauge the budget or competition level.

Only about 3 weeks to prepare a comprehensive tender, which may be insufficient for complex solution design and team as...

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Przegląd

Moderate opportunity

Kluczowe fakty

  • Services contract
  • 1 lot
  • Duration 24 MONTH
  • Provision, implementation, operation, and maintenance of the full technical infrastructure for the EUDI Wallet Support Organisation (EWSO) as 'Tooling'.
  • Includes ticket/CRM system, knowledge base, FAQ portal, in-app bot (or compatibility with buyer's internal bot), telephony and IVR infrastructure, integration with EUDI Hub B2B portal, IAM system, central event log system, and redaction system.
Pokaż pełne podsumowanie

This tender by SPRIND GmbH (German Federal Agency for Disruptive Innovations) seeks a contractor to provide, implement, operate, and maintain the complete technical infrastructure (Tooling) for the EUDI Wallet Support Organisation (EWSO). The scope includes systems such as ticket/CRM, knowledge base, in-app bot, telephony/IVR, IAM, event logging, redaction, and integration with the EUDI Hub. The contractor must support closed-beta (Q4 2026) and go-live (Q1 2027) with hypercare, then transfer operations to the buyer's internal team. The contract is for 24 months with an optional 12-month extension. No estimated value is published. The procedure is open, and the deadline for submission is 17 July 2026.

Ryzyka

No estimated contract value is provided; bidders cannot gauge the budget or competition level.

Only about 3 weeks to prepare a comprehensive tender, which may be insufficient for complex solution design and team as...

Analiza może być niepełna

Przeanalizowano tylko część dokumentacji. Pozostałe dokumenty mogą zawierać dodatkowe wymagania, certyfikaty lub dokumenty do złożenia.

Kluczowe wymagania

Technical

  • Implementation and operation of multiple integrated IT systems (CRM, ticket system, IAM, etc.) in an EU-compliant infrastructure.
  • At least three comparable reference projects in the last three years involving IT system implementation with API integration and WCAG-compliant frontends.

Certifications

  • Mandatory ISO 27001 certification (or equivalent) held by the bidder.

Wymagania mogą być niepełne.

Kryteria udzielenia

Lot 1

Price (30%) — 30%Solution concept (50%) — 50%Team composition (20%) — 20%

Zamawiający

Lokalizacja

Leipzig, DEU

Identyfikator

HRB 36977 (AG Leipzig)

Działalność

Economic affairs

Części (1)

LOT-0001

EUDI Wallet Support Organisation Technical Infrastructure (Tooling)

Implementation, configuration, and commissioning of ticket/CRM, knowledge base, FAQ portal, in-app bot, telephony/IVR, EUDI Hub integration, IAM, event log, and redaction systems. Includes closed-beta and go-live hypercare, knowledge transfer, EU-compliant infrastructure (ISO 27001, no US CLOUD Act exposure), WCAG 2.1 compliance, external penetration test, documentation, and training.

ServicesEU fundedElectronic submission

Lokalizacja

Leipzig, Germany

Czas trwania

24 MONTH

Kategoria

IT services: consulting

Kryteria udzielenia

Price

Termin

Expired Jul 17, 2026

Szczegóły zamówienia

Data publikacji
24 Jun 2026
Języki
German

Metadane referencyjne

Podstawa prawna
32014L0024

Identyfikatory referencyjne

ID przetargu
435996-2026

Dokumenty (2)

Dokument zamówienia 1Portal składania ofert 1

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