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Call Center Inbound Services Outsourcing

BKK firmus·Bremen, Germany·Expired · Jul 07, 2026·Open·Services
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Oryginalny tytuł ogłoszenia

Germany – Health services – Call-Center Leistungen Inbound (Auslagerung von Callvolumen)

45/100

Ocena szansy

Needs reviewHigh complexity
ServicesExpired
Skąd ta ocena?

Szansa

45 / 100

Złożoność

70 / 100

Czynniki ryzyka

No estimated contract value or budget is provided. Bidders cannot assess financial attractiveness or resource commitmen...

Only 16 days from publication to deadline (July 7). This may be insufficient to prepare a comprehensive bid, especially...

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Głęboka analiza dopasowania firmy

Wykorzystuje:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Przegląd

Moderate opportunity

Kluczowe fakty

  • Services contract
  • 1 lot
  • Duration 2 YEAR
  • Inbound call center services (first level support) for BKK firmus
  • Handling calls from insured persons, interested parties, employers, service providers, and others
Pokaż pełne podsumowanie

This tender by BKK firmus seeks an external service provider for inbound call center services (first level support) for its health insurance customers. The contract is for 2 years with possible extensions, starting October 2026. Award criteria are 30% price and 70% quality. No estimated value is published. The tender has been corrected (weights changed from 40/60 to 30/70). Submission deadline is July 7, 2026.

Ryzyka

No estimated contract value or budget is provided. Bidders cannot assess financial attractiveness or resource commitmen...

Only 16 days from publication to deadline (July 7). This may be insufficient to prepare a comprehensive bid, especially...

Analiza może być niepełna

Przeanalizowano tylko część dokumentacji. Pozostałe dokumenty mogą zawierać dodatkowe wymagania, certyfikaty lub dokumenty do złożenia.

Kluczowe wymagania

Technical

  • Minimum 4 years experience in inbound telephony for statutory health insurance with at least 400,000 calls per year
  • Professional liability insurance of min. €5 million per claim

Certifications

  • ISO 9001:2025 or equivalent certification

Wymagania mogą być niepełne.

Kryteria udzielenia

Lot 1

Price 30% — 30%Quality 70% — 70%

Zamawiający

Lokalizacja

Bremen, DEU

Identyfikator

Betriebsnr. 20156168

Działalność

Health

Części (1)

LOT-0001

Call Center Inbound Services Outsourcing

Provision of inbound call center services for BKK firmus, including first level support with minimum case closure rates (75% until 12/2026, 60% thereafter), handling calls from insured persons, employers, and others. Services to be performed using the BKK firmus system 21c.

ServicesEU fundedElectronic submissionSME suitable

Lokalizacja

DE501, Germany

Czas trwania

Sep 2026

Kategoria

Health services

Kryteria udzielenia

Best price-quality ratio

Termin

Expired Jul 07, 2026

Szczegóły zamówienia

Data publikacji
21 Jun 2026
Języki
German

Metadane referencyjne

Podstawa prawna
32014L0024

Identyfikatory referencyjne

ID przetargu
427654-2026

Dokumenty (1)

Dokument zamówienia 1

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