Call Center Inbound Services (Outsourcing of Call Volume)

HEK - Hanseatische Krankenkasse·Hamburg, Germany·EUR 1.6M·Expired · Jul 20, 2026·Open·Services·Framework

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High valueStructured notice only

Oryginalny tytuł ogłoszenia

Germany – Call centre – Call-Center Leistungen Inbound (Auslagerung von Callvolumen)

65/100

Ocena szansy

Needs reviewHigh complexity

ServicesFrameworkExpired

Skąd ta ocena?

Szansa

65 / 100

Złożoność

75 / 100

Czynniki ryzyka

Structured data indicates EU funded (isEuFunded: true), but XML notice states 'no-eu-funds'. This may affect compliance...

Description is generic; exact call volumes, service levels, and technology requirements are not specified in the notice.

Głęboka analiza portfolio

Głęboka analiza dopasowania firmy

Wykorzystuje:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Przegląd

Moderate opportunity

Kluczowe fakty

EUR 1.6M estimated value
Framework procurement
Services contract
1 lot
Duration 48 MONTH
Inbound call center services for qualified telephone support of insured persons, interested parties, employers, service providers, and other persons.
Language of service: German (all communication and documentation).

Pokaż pełne podsumowanie

This open tender (HEK - Hanseatische Krankenkasse) seeks inbound call center services for qualified telephone support of insured persons, employers, and service providers. The contract is a framework agreement for 4 years (48 months) with an initial 2-year term and two automatic 1-year extensions, with a maximum value of EUR 1,600,000. Performance is in Hamburg, Germany, and the language is German. Award is based on quality (60%) and price (40%).

Ryzyka

Structured data indicates EU funded (isEuFunded: true), but XML notice states 'no-eu-funds'. This may affect compliance...

Description is generic; exact call volumes, service levels, and technology requirements are not specified in the notice.

Analiza może być niepełna

Przeanalizowano tylko część dokumentacji. Pozostałe dokumenty mogą zawierać dodatkowe wymagania, certyfikaty lub dokumenty do złożenia.

Kluczowe wymagania

Technical

Valid commercial register extract (not older than 3 months) or equivalent for foreign bidders.
Liability insurance with sufficient coverage for damages and consequential damages.

Eligibility

Minimum annual turnover of EUR 750,000 in the relevant business area (last three completed financial years).

Wymagania mogą być niepełne.

Kryteria udzielenia

Lot 1

Quality (60%) — 60%Price (40%) — 40%

Zamawiający

Nazwa

HEK - Hanseatische Krankenkasse

Lokalizacja

Hamburg, DEU

[email protected]

Strona

www.hek.de

Identyfikator

DE811581812

Działalność

Health

Części (1)

LOT-0000