Virtual assistant phone care platform

This tender from the Regional Health Ministry of Valencia (Spain) seeks to procure a telephone care platform using intelligent virtual assistants (AI/chatbots) for healthcare services. The contract is for supplies with a 36-month duration, valued at approximately €18.37 million. The procurement is conducted via an open procedure with electronic submission required, and the official language is Spanish. The structured data indicates one main lot (LOT-0000) but also lists several additional incomplete lot entries, suggesting a possible data extraction issue. Key requirements include annual turnover and proven experience in similar works. Award criteria combine price (48%) and quality (52%), with detailed quality sub-criteria. The deadline for tender submission is 13 July 2026. Important procurement documents are referenced but were not analyzed in detail.