Integrierte Kommunikations- und Contact-Center-Lösung und SIP-Trunk

This tender from Medizinischer Dienst Berlin-Brandenburg seeks an integrated communication and contact center solution with SIP trunking. The contract is for 72 months (minimum 3 years, auto-renewing unless cancelled). The procedure is a negotiated procedure with call for competition, limited to 3 candidates. No estimated value is provided. Submission is electronic in German via e-Vergabe. Eligibility criteria are strict, including turnover, employee numbers, professional liability insurance (€5M), trade register registration, ISO 27001 or VDS 10000 certification, C5 Type2 testate, and specific reference projects (cloud telephony, cloud contact center, public sector, social security law, medical services). References and certifications are heavily weighted.