Assistance multicanal et support technique spécialisé

Rector de la Universidad Carlos III de Madrid·Getafe(Madrid), Spain·EUR 1.1M·Deadline Dec 01, 2026 · 27 days left·Open·Services

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High valueStructured notice only

Titre original de l'avis

Spain – Call centre – Servicio de asistencia multicanal, soporte del primer nivel y asistencia técnica especializada del centro de atención y soporte de la Universidad Carlos III de Madrid

63/100

Score d'opportunité

Needs reviewMedium complexity

ServicesOpen

Pourquoi ce score ?

Opportunité

63 / 100

Complexité

58 / 100

Facteurs de risque

Annual turnover and works performed are identified as selection criteria, but their thresholds, reference periods and r...

Electronic submission is mandatory and the deadline is fixed at 1 December 2026 at 10:00 CET; invalid format, timing or...

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

Utilise:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Informations clés

Pouvoir adjudicateur: Rector de la Universidad Carlos III de Madrid
Pays: Espagne
CPV: 79512000 - Call centre
Date limite: Dec 01, 2026
Valeur estimée: EUR 1.1M

Aperçu

Moderate opportunity

Faits clés

EUR 1.1M estimated value
Services contract
1 lot
Duration 12 MONTH
Multichannel assistance services.
First-level support for the university support centre.

Afficher le résumé complet

Open procedure for a 12-month multilingual assistance, first-level support and specialised technical assistance service for the Universidad Carlos III de Madrid support centre. One lot is identified. Electronic submission in Spanish is required by 1 December 2026 at 10:00 CET. The overall estimated value is EUR 1,058,652. Procurement documents are referenced through the Spanish procurement portal but were not provided or analysed; the XML notice contains an inconsistency regarding EU funding.

Risques

Annual turnover and works performed are identified as selection criteria, but their thresholds, reference periods and r...

Electronic submission is mandatory and the deadline is fixed at 1 December 2026 at 10:00 CET; invalid format, timing or...

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

Open procedure for services.

Administrative

Electronic submission is required through the Spanish public procurement portal.
Submission language is Spanish.

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Price criterion: economic offer for teleoperators, weighted 60%. — 60%Quality criterion: organisation and implementation plan, weighted 40%. — 40%

Acheteur

Nom

Rector de la Universidad Carlos III de Madrid

Localisation

Getafe(Madrid), ESP

[email protected]

Profil acheteur

Ouvrir le profil

Identifiant

10874020131162

Activité

Education

Lots (1)

LOT-0000

Multichannel Assistance and Technical Support Services

Provision of multichannel assistance, first-level support and specialised technical assistance for the Universidad Carlos III de Madrid help and support centre. The lot has a 12-month duration and performance is in Spain, Madrid region. Lot-specific value is not stated.

ServicesEU fundedElectronic submission

EUR 1.1M

Valeur estimée

Localisation

ES300, Spain

Durée

12 MONTH

Catégorie

Call centre

Critères d'attribution

Best price-quality ratio

Date limite

Deadline Dec 01, 2026

Détails de la procédure

Date de publication: 01 Nov 2026
Langues: Spanish

Métadonnées de référence

Base juridique: 32014L0024

Identifiants de référence

ID de l'appel d'offres: 757130-2026

Documents (1)

Document de consultation 1

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