1875-UP-Contact Center Lösung
Titre original de l'avis
Germany – Call centre – 1875-UP-Contact Center Lösung
Score d'opportunité
Pourquoi ce score ?
Opportunité
60 / 100
Complexité
50 / 100
Facteurs de risque
Key procurement documents (e.g., full selection criteria, contract terms, technical specifications) were not analyzed...
Structured data indicates EU-funded, but XML notice states no EU funds. This may affect funding-related requirements or...
Analyse approfondie du portefeuille
Utilise:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Informations clés
- Pouvoir adjudicateur
- BWI GmbH
- Pays
- Allemagne
- CPV
- 79512000 - Call centre +2 autres
- Date limite
- Aug 06, 2026
- Valeur estimée
- EUR 4M
Aperçu
Moderate opportunityFaits clés
- EUR 4M estimated value
- Framework procurement
- Services contract
- 1 lot
- Duration 48 MONTH
- Provision of contact center software licenses (rental model) including maintenance and support as a subscription
- Implementation, migration, and training services for the contact center solution
Afficher le résumé complet
BWI GmbH is conducting an open procedure to establish a framework agreement for a contact center solution (software licenses, maintenance, support, implementation, migration, training) for its own needs and the German armed forces (Bundeswehr). The estimated volume is €4,000,000 net over 4 years, with a possible increase up to €6,000,000 net. The award is based on quality (60%) and price (40%). The tender is published in German, with a submission deadline of 2026-08-06. Key procurement documents were not analyzed.
Risques
Key procurement documents (e.g., full selection criteria, contract terms, technical specifications) were not analyzed...
Structured data indicates EU-funded, but XML notice states no EU funds. This may affect funding-related requirements or...
L'analyse peut être incomplète
Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.
Exigences clés
Technical
- Framework agreement for 4 years with a minimum volume of €4,000,000 and potential increase up to €6,000,000
- Open procedure under VgV
Administrative
- Submission must be in German
Critères d'attribution
Lot 1
Acheteur
Nom
Localisation
Bonn, DEU
Site web
Profil acheteur
Identifiant
992-80159-61
Activité
Economic affairs
Lots (1)
LOT-0000
1875-UP-Contact Center Lösung
Framework agreement for a contact center solution including software licenses, maintenance, support, implementation, migration, and training services. Estimated call-off volume €4,000,000 with a ceiling of €6,000,000 due to a 50% volume variation option. Duration 4 years.
EUR 4M
Valeur estimée
Localisation
Durée
Catégorie
Critères d'attribution
Date limite
Détails des critères
Qualität
Preis
Codes CPV supplémentaires
Note sur la valeur
Afficher les données TED originales
Description TED originale
Für die unter diesem Rahmenvertrag zu erbringenden Vertragsleistungen wird ein geschätztes Abrufvolumen von ca. 4.000.000 € innerhalb der maximalen Gesamtvertragslaufzeit (Grundlaufzeit von 4 Jahren) ermittelt. Für den Fall, dass sich die zukünftigen Anforderungen an die strategische Ausrichtung des Endkunden ändern, ist der Auftraggeber berechtigt, Abrufe mit einem Volumen um 50 % bis zum 1,5 fachen des vorgenannten Abrufvolumens vorzunehmen. Somit ergibt sich eine geschätzte Obergrenze von gerundet 6.000.000 €.
Détails de la procédure
- Date de publication
- 06 Jul 2026
- Langues
- German
Métadonnées de référence
- Base juridique
- 32014L0024
Identifiants de référence
- ID de l'appel d'offres
- 466799-2026
Documents (2)
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Denmark – IT services: consulting, software development, Internet and support – Dynamisk Indkøbssystem for SCADA og OT-ydelser
Czechia – Computer equipment and supplies – Dynamický nákupní systém na prostředky ICT v resortu Ministerstva financí
Score d'opportunité
Pourquoi ce score ?
Opportunité
60 / 100
Complexité
50 / 100
Facteurs de risque
Key procurement documents (e.g., full selection criteria, contract terms, technical specifications) were not analyzed...
Structured data indicates EU-funded, but XML notice states no EU funds. This may affect funding-related requirements or...
Analyse approfondie du portefeuille
Utilise:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications