Call Centre Services Framework Agreement

Smals·Sint-Gillis, Belgium·EUR 16M·Deadline Nov 03, 2026 · 74 days left·Open·Services·Framework

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High valueStructured notice only

Titre original de l'avis

Belgium – Call centre – Overflow Centre de contact

50/100

Score d'opportunité

Needs reviewMedium complexity

ServicesFrameworkOpen

Pourquoi ce score ?

Opportunité

50 / 100

Complexité

40 / 100

Facteurs de risque

Structured data indicates EU funded, but XML notice states no EU funds. This could affect contract obligations and repo...

No selection criteria are provided in the available data. Essential eligibility requirements may be hidden in unanalyze...

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

Utilise:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Aperçu

Moderate opportunity

Faits clés

EUR 16M estimated value
Framework procurement
Services contract
1 lot
Duration 4 YEAR
Call centre services (CPV 79512000)
Framework agreement with a single operator (MaximumOperatorQuantity: 1)

Afficher le résumé complet

This is an open procedure framework agreement for call centre services (CPV 79512000) issued by Smals, a Belgian central government authority. The estimated total value is €16,000,000 over 4 years. The tender is dominated by price criteria (60% weight) and requires electronic submission via the Belgian e-procurement platform. The notice states EU funding but the XML file indicates no EU funds, creating a conflict. No procurement documents were analyzed, and eligibility criteria are missing from the provided data.

Risques

Structured data indicates EU funded, but XML notice states no EU funds. This could affect contract obligations and repo...

No selection criteria are provided in the available data. Essential eligibility requirements may be hidden in unanalyze...

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

Open procedure
Award criteria: 40% quality, 60% price

Administrative

Electronic submission required

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Quality: Administrative and commercial conditions (weight 10, weight code per-exa) — 10%Quality: Methodology (weight 30, weight code per-exa) — 30%Price: total price of reference projects (weight 50, weight code per-exa) — 50%Price: Pricing policy (weight 10, weight code per-exa) — 10%

Acheteur

Nom

Smals

Localisation

Sint-Gillis, BEL

[email protected]

Site web

www.smals.be

Profil acheteur

Ouvrir le profil

Identifiant

0406798006_617

Activité

General public services

Lots (1)

LOT-0001