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Management and processing of incoming telephone calls through a call centre (customer relations centre)

COSIVIA·Paris, France·Expired · Aug 03, 2026·Open·Services
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Structured notice only
Titre original de l'avis

France – Call centre – Gestion et traitement des appels téléphoniques entrants au travers d'une centrale d'appels destinée à la clientèle (centre de relation client)

50/100

Score d'opportunité

Needs reviewMedium complexity
ServicesExpired
Pourquoi ce score ?

Opportunité

50 / 100

Complexité

40 / 100

Facteurs de risque

No estimated value or budget provided. It is unclear if the contract is financially viable.

Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This may affect compliance or conditions.

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

Utilise:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Aperçu

Moderate opportunity

Faits clés

  • Services contract
  • 1 lot
  • Duration 14 MONTH
  • Management and processing of incoming telephone calls through a call centre for customer relations (customer service).
  • Contract duration: 14 months, renewable up to 4 years and 2 months total.
Afficher le résumé complet

This tender by COSIVIA (a public body for housing) concerns the management and processing of incoming telephone calls through a call centre for customer relations (customer service). The contract is for 14 months with possible renewals up to a maximum of 4 years and 2 months. The procedure is open, electronic submission is required, and the language is French. The contract value is not provided. Award criteria are 50% price and 50% quality (including team organisation, training, execution methods, environmental/social performance). The tender is marked as EU-funded in structured data but 'no-eu-funds' in the XML notice. No procurement documents have been analyzed.

Risques

No estimated value or budget provided. It is unclear if the contract is financially viable.

Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This may affect compliance or conditions.

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Administrative

  • Electronic submission via URL provided.
  • Language: French.
  • Tender must be submitted by 10:00 (UTC) on 2026-08-03.

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Quality: Organisation of teams and resources (10%) — 10%Quality: Training policy (10%) — 10%Quality: Execution methods (25%) — 25%Quality: Environmental and social performance (5%) — 5%Cost: Price (50%) — 50%

Acheteur

Localisation

Paris, FRA

Profil acheteur

Ouvrir le profil

Identifiant

54793

Activité

Housing and community amenities

Lots (1)

LOT-0000

Management and processing of incoming telephone calls through a call centre (customer relations centre)

Management and processing of incoming telephone calls through a call centre for customer relations (customer service). Includes team organisation, training, execution methods, environmental and social performance.

ServicesEU fundedElectronic submission

Durée

Oct 2026

Catégorie

Call centre

Critères d'attribution

Best price-quality ratio

Date limite

Expired Aug 03, 2026

Détails de la procédure

Date de publication
01 Jul 2026
Langues
French

Métadonnées de référence

Base juridique
32014L0024

Identifiants de référence

ID de l'appel d'offres
452847-2026

Documents (2)

Document de consultation 1Portail de soumission 1

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