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Contact Center Inbound Multichannel and Back Office Services

ENPAB - Ente Nazionale di Previdenza e Assistenza a favore dei Biologi·ROMA (RM), Italy·EUR 743.7k·Expired · Aug 06, 2026·Open·Services
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Structured notice only
Titre original de l'avis

Italy – Telephone operator services – PROCEDURA APERTA TELEMATICA EX ART. 71 DEL D. LGS. 36/2023 PER LAFFIDAMENTO DEL SERVIZIO DI CONTACT CENTER INBOUND MULTICANALE E BACK OFFICE IN FAVORE DI ENPAB

55/100

Score d'opportunité

Needs reviewMedium complexity
ServicesExpired
Pourquoi ce score ?

Opportunité

55 / 100

Complexité

40 / 100

Facteurs de risque

Structured data indicates EU funded, but XML notice states no EU funding (FundingProgramCode: no-eu-funds). This may af...

Structured data deadline is 10:00, XML notice indicates 12:00. This could lead to late submission or confusion.

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

Utilise:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Aperçu

Moderate opportunity

Faits clés

  • EUR 743.7k estimated value
  • Services contract
  • 1 lot
  • Duration until Dec 2030
  • Inbound multichannel contact center services (telephone, possibly other channels)
  • Back office services
Afficher le résumé complet

Open electronic procurement procedure for contact center inbound multichannel and back office services for ENPAB (Italian National Pension and Welfare Entity for Biologists). Single lot, located in Rome, Italy. Estimated value €743,712 EUR. Duration 4 years from 2027-01-01 to 2030-12-31 with possible 1-year extension. Award based on best price-quality ratio (80% technical quality with minimum score 45, 20% price). Submission deadline 2026-08-06 but time differs between sources (10:00 vs 12:00). EU funding status inconsistent. Only notice data available; no procurement documents analyzed.

Risques

Structured data indicates EU funded, but XML notice states no EU funding (FundingProgramCode: no-eu-funds). This may af...

Structured data deadline is 10:00, XML notice indicates 12:00. This could lead to late submission or confusion.

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

  • Open electronic procedure under Italian law (D. Lgs. 36/2023)

Administrative

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Technical offer (quality) - weight 80% per-exa, minimum score 45 points — 80%Economic offer (price) - weight 20% per-exa — 20%

Acheteur

Localisation

ROMA (RM), ITA

Site web

www.enpab.it

Profil acheteur

Ouvrir le profil

Identifiant

97136540586

Activité

Social protection

Lots (1)

LOT-0001

Contact Center Inbound Multichannel and Back Office Services

Provision of inbound multichannel contact center and back office services for ENPAB. Performance in Rome (RM). Duration 4 years plus optional 12-month extension. Award criteria: quality (80%) and price (20%) with minimum quality score of 45.

ServicesEU fundedElectronic submission

EUR 743.7k

Valeur estimée

Localisation

Roma ROMA (RM), Italy

Durée

Dec 2026 - Dec 2030

Catégorie

Telephone operator services

Critères d'attribution

Best price-quality ratio

Date limite

Expired Aug 06, 2026

Détails de la procédure

Date de publication
30 Jun 2026
Langues
Italian

Métadonnées de référence

Base juridique
32014L0024

Identifiants de référence

ID de l'appel d'offres
452489-2026

Documents (1)

Document de consultation 1

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