Dynamic Purchasing System for Contact Center Services ID 2682
Titre original de l'avis
Italy – Telephone operator services – Sistema dinamico di acquisizione della Pubblica Amministrazione per servizi di contact center ID 2682
Score d'opportunité
Pourquoi ce score ?
Opportunité
65 / 100
Complexité
60 / 100
Facteurs de risque
Specific eligibility criteria are only mentioned in the Capitolato d'Oneri, which was not analyzed. Bidders may find un...
The high value and long duration may attract strong competition from major contact center operators.
Restricted procedure — pre-qualification required
Analyse approfondie du portefeuille
Utilise:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Informations clés
- Pouvoir adjudicateur
- Consip S.p.A. a socio unico
- Pays
- Italie
- CPV
- 79511000 - Telephone operator services
- Date limite
- Jul 31, 2027
- Valeur estimée
- EUR 470M
Aperçu
Strong opportunityFaits clés
- EUR 470M estimated value
- Dynamic Purchasing System (DPS)
- Services contract
- 1 lot
- Duration 49 MONTH
- Telephone operator services (CPV 79511000)
- Call center services (CPV 79512000)
Afficher le résumé complet
This tender concerns the establishment of a Dynamic Purchasing System (DPS) by Consip S.p.A. on behalf of the Italian Ministry of Economy and Finance for contact center services. The DPS is divided into categories and will last 49 months. The estimated total value is €470,000,000. Applications can be submitted throughout the DPS duration until the final deadline of 31 July 2027. The procedure is restricted and open to operators meeting the criteria set out in the procurement documents.
Risques
Specific eligibility criteria are only mentioned in the Capitolato d'Oneri, which was not analyzed. Bidders may find un...
The high value and long duration may attract strong competition from major contact center operators.
Restricted procedure — pre-qualification required
L'analyse peut être incomplète
Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.
Exigences clés
Administrative
- The procurement document (Capitolato d'Oneri) must be obtained from the provided URL.
- Applications must be submitted electronically via the system at Ouvrir le portail
- All documents must be in Italian.
Les exigences peuvent être incomplètes.
Acheteur
Localisation
Roma, ITA
Profil acheteur
Identifiant
ID 2682
Activité
General public services
Lots (1)
LOT-0000
Dynamic Purchasing System for Contact Center Services ID 2682
This lot covers all contact center services within the DPS, including telephone operator services (CPV 79511000), call center services (CPV 79512000), and market research telephone surveys (CPV 79311210). Specific services will be detailed in individual call-off contracts.
EUR 470M
Valeur estimée
Localisation
Durée
Catégorie
Date limite
Détails des critères
le possibili prestazioni oggetto degli Appalti Specifici sono indicate nel Capitolato tecnico del Bando istitutivo e saranno indicate nella Lettera di invito e precisate nella documentazione dei singoli Appalti specifici
Codes CPV supplémentaires
Afficher les données TED originales
Titre original du lot
Sistema dinamico di acquisizione della Pubblica Amministrazione per servizi di contact center ID 2682
Description TED originale
le possibili prestazioni oggetto degli Appalti Specifici sono indicate nel Capitolato tecnico del Bando istitutivo e saranno indicate nella Lettera di invito e precisate nella documentazione dei singoli Appalti specifici
Détails de la procédure
- Date de publication
- 17 Jun 2026
- Langues
- Italian
Métadonnées de référence
- Base juridique
- 32014L0024
Identifiants de référence
- ID de l'appel d'offres
- 419749-2026
Documents (2)
Score d'opportunité
Pourquoi ce score ?
Opportunité
65 / 100
Complexité
60 / 100
Facteurs de risque
Specific eligibility criteria are only mentioned in the Capitolato d'Oneri, which was not analyzed. Bidders may find un...
The high value and long duration may attract strong competition from major contact center operators.
Restricted procedure — pre-qualification required
Analyse approfondie du portefeuille
Utilise:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications