Germany – Customer Relation Management software development services – Einführung Microsoft Dynamics 365 - CRM / Kundenservice / Vertrieb / Copilot-Integration
Opportunity Score
Confidence: 45%
Complexity: high
—
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation
AI Analysis Summary
This tender concerns the implementation of an integrated CRM platform based on Microsoft Dynamics 365 at Stadtwerke Emden GmbH. The project covers customer service, sales, and Copilot/AI integration, with phases including an optional backlog. The procedure is a two-stage negotiated procedure with a call for competition. Only the top 3 candidates (based on references) will be invited to submit initial offers. The deadline for participation requests is 2026-06-01 12:00 CET. The estimated contract value is not disclosed.
Strengths
Documents available
SME suitable
Electronic submission
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
- Minimum of one comparable reference from the last 5 years (2022-2026) involving MS Dynamics 365 implementation for a municipal utility (electricity, gas, water, district heating, public transport, etc.) covering customer service, sales, and AI/Copilot, with at least 3 months in productive operation
- Registration in a trade or professional register (or equivalent declaration)
- Declaration of financial capacity and turnover for the last three fiscal years (2023-2025)
Buyer
Lots (1)
Single lot covering the implementation of Microsoft Dynamics 365 CRM including customer service, sales, AI/Copilot integration, and interfaces to billing systems and a data/analytics layer. Optional services include B2B quotation process, credit checks, additional data sources, online marketing, and more.
Procurement Details
Publication
20 May 2026
Deadline
—
Procedure
open
Contract
services
Language
DEU
Publication #
348302-2026
Classification
Performance: Germany
Documents (2)
Similar tenders
Germany – Advisory architectural services – KGB Projektsteuerung
Germany – Advertising and marketing services – Agenturleistungen
Germany – Sludge disposal services – Landwirtschaftliche Verwertung des auf der Kläranlage Hessisch Oldendorf anfallenden Klärschlamms
Germany – Research and experimental development services – Fachberatung zu den Maßnahmen für das Infrastruktursicherheitsmanagement im Bereich Bundesfernstraßen
Germany – Installation services of electrical equipment – Landeshauptstadt Erfurt: Errichtung und Betrieb öffentlicher Ladeinfrastruktur sowie Errichtung und Betrieb eines Car-Sharing Angebots
Germany – Architectural, construction, engineering and inspection services – 2026-01842f-30636-IngV_B40 - Instandsetzung Mainbrücke Sindlingen / Frankfurt, ASB-Nr. 5917 584 / Objektpl. Verkehrsanlage Lph 8, Objektpl. Ing.-bauw. Brücke Lph 8 und öBÜ
Opportunity Score
Confidence: 45%
Complexity: high
—
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation