Efficient, Experience-Driven, Proactive and Resilient Solutions and Support Services
Original notice title
Belgium – IT services: consulting, software development, Internet and support – Efficient, experience-driven, proactive and resilient solutions and support services
Opportunity Score
Why this score?
Opportunity
55 / 100
Complexity
86 / 100
Risk factors
The estimated value and framework ceiling are missing, so the potential revenue, pricing envelope and investment recove...
The full exclusion grounds and selection requirements are deferred to procurement documents that were not provided.
Submission deadline in 12 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Tender facts
- Contracting authority
- European Commission, DG DEFIS - Defence Industry and Space
- Country
- Belgium
- CPV
- 72000000 - IT services: consulting, software development, Internet and support
- Deadline
- Oct 22, 2026
Overview
Moderate opportunityKey Facts
- Services contract
- 1 lot
- Duration 84 MONTH
- Digital Workplace services for the European Commission, its customers and users.
- Digital Workplace support services, including operational support and service continuity.
Show full summary
Open procedure for one 84-month framework agreement covering European Commission Digital Workplace support, device lifecycle management, endpoint management, backend technical services, operations and engineering. Electronic submission is required through the Funding and Tenders Portal. The estimated value is not stated in the provided data, and the procurement documents containing detailed technical, eligibility and contractual requirements were not provided. Structured data identifies DG DEFIS as lead buyer, while the TED XML identifies DG DIGIT and other EU bodies, creating a buyer-data inconsistency requiring verification.
Risks
The estimated value and framework ceiling are missing, so the potential revenue, pricing envelope and investment recove...
The full exclusion grounds and selection requirements are deferred to procurement documents that were not provided.
Submission deadline in 12 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Open procedure for services.
- The contract is a framework agreement with an overall duration of 84 months in the structured data.
Administrative
- Electronic submission is required through the specified Funding and Tenders Portal submission endpoint.
Award Criteria
Lot 1
Buyer
Location
Brussels, BEL
Website
Buyer profile
Identifier
COM
Activity
General public services
Lots (1)
LOT-0001
Efficient, Experience-Driven, Proactive and Resilient Solutions and Support Services
Single lot covering end-to-end Digital Workplace support services, device lifecycle management, endpoint management and technical backend services, including support, operations and related engineering activities. The lot is structured as a framework agreement intended to support operational continuity and technological transformation.
Duration
Category
Award Criteria
Deadline
Award details
Please consult the procurement documents.
Show original TED data
Original lot title
Efficient, experience-driven, proactive and resilient solutions and support services
Original TED description
The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling within the scope of the current framework contract DI-07810, awarded under Lot 1 of the open call for tenders DIGIT/A3/PO/2018/015 EUSS-SM and expiring in June 2027. The service portfolio covers Digital Workplace support services, device lifecycle management, endpoint management and technical (backend) services ranging from support activities and operations to related engineering activities. The procedure will contain one lot to ensure full end-to-end delivery and maximized quality of service in a modern managed services approach.
Procurement Details
- Publication date
- 09 Jul 2026
- Languages
- English, Bulgarian
Reference metadata
- Legal basis
- 32024R2509
Reference IDs
- Tender ID
- 476935-2026
Documents (2)
Similar tenders
Norway – Medical equipments, pharmaceuticals and personal care products – RA-26-003-GR-Velferdsteknologi - Gjøvik region and Hadeland
Finland – IT services: consulting, software development, Internet and support – ICT-asiantuntijapalveluiden puitejärjestely 2026-2030 osa-alue 12 Perus ICT asiantuntijapalvelut
Belgium, Luxembourg – IT services: consulting, software development, Internet and support – MANAGED IT SERVICES 2026
Switzerland – IT services: consulting, software development, Internet and support – Beschaffung «Network System Engineering/Cisco Dienstleistungen» für die Stadt Winterthur
Norway – Office and computing machinery, equipment and supplies except furniture and software packages – DIO 059-2026 Dynamic purchasing system for computer centre equipment.
Sweden – IT services: consulting, software development, Internet and support – DPS - SWEN program support
Opportunity Score
Why this score?
Opportunity
55 / 100
Complexity
86 / 100
Risk factors
The estimated value and framework ceiling are missing, so the potential revenue, pricing envelope and investment recove...
The full exclusion grounds and selection requirements are deferred to procurement documents that were not provided.
Submission deadline in 12 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications