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Sales and Service Partner Point

TAURON Sprzedaż sp. z o.o.·Kraków, Poland·PLN 30.4M | EUR 7.1M·Expired · Jul 22, 2026·Open·Services
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High valueStructured notice only
Original notice title

Poland – Call centre – "Świadczenie usług sprzedażowo – obsługowych obejmujących prowadzenie Punktu Partnerskiego"

50/100

Opportunity Score

Needs reviewMedium complexity
ServicesExpired
Why this score?

Opportunity

50 / 100

Complexity

40 / 100

Risk factors

Procurement documents were not analyzed; terms, conditions, and obligations are unknown

Short submission period (deadline 22 July 2026, published 7 July)

No procurement documents available

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Tender facts

Contracting authority
TAURON Sprzedaż sp. z o.o.
Country
Poland
CPV
79512000 - Call centre
Deadline
Jul 22, 2026
Estimated value
PLN 30.4M (approx. EUR 7.1M)

Overview

Moderate opportunity

Key Facts

  • PLN 30.4M estimated value
  • Services contract
  • 3 lots
  • Duration 36 MONTH
  • Sales and service operations for partner points in 5 Polish cities
  • Includes call centre and customer service activities (CPV 79512000)
Show full summary

Open tender by TAURON Sprzedaż sp. z o.o. for call centre services (partner point management) in 5 Polish cities (Gliwice, Wodzisław Śląski, Czeladź, Racibórz, Tarnowskie Góry). 5 lots, 36-month contracts. Price-only award criteria (85%/15% weighting varies by lot). Estimated total value ~30.4M PLN. Electronic submission required via TAURON procurement platform. Deadline: 2026-07-22 12:00 CEST. Only notice data analyzed; procurement documents not examined.

Risks

Procurement documents were not analyzed; terms, conditions, and obligations are unknown

Short submission period (deadline 22 July 2026, published 7 July)

No procurement documents available

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Ability to staff and manage a partner point for 36 months
  • Experience in sales and service processes, potentially in energy sector

Requirements may be incomplete.

Award Criteria

Lot 1

Price 85% - Sales process completion — 85%

Lot 2

Price 15% - Service case handling — 15%

Lot 3

Price 85% - Sales process completion — 85%

Lot 4

Cena brutto za realizację jednej sprawy obsługowej — 15%

Lot 5

Cena brutto za realizację procesu „Sprzedaż” zakończonego zawarciem umowy z Klientem — 85%

Buyer

Location

Kraków, POL

Buyer profile

Open profile

Identifier

676-233-77-35

Activity

Electricity-related activities

Lots (5)

LOT-0001

Partner Point Services in Gliwice

Provision of sales and service operations at the Partner Point in Gliwice.

ServicesElectronic submissionSME suitable

EUR 7.1M

Estimated value

Location

PL229, Poland

Duration

36 MONTH

Category

Call centre

Award Criteria

Price

Deadline

Expired Jul 22, 2026

LOT-0002

Partner Point Services in Wodzisław Śląski

Provision of sales and service operations at the Partner Point in Wodzisław Śląski.

ServicesElectronic submissionSME suitable

EUR 7.1M

Estimated value

Location

PL227, Poland

Duration

36 MONTH

Category

Call centre

Award Criteria

Price

Deadline

Expired Jul 22, 2026

LOT-0003

Partner Point Services in Czeladzi

Provision of sales and service operations at the Partner Point in Czeladź.

ServicesElectronic submissionSME suitable

EUR 7.1M

Estimated value

Location

PL22B, Poland

Duration

36 MONTH

Category

Call centre

Award Criteria

Price

Deadline

Expired Jul 22, 2026

LOT-0004

Cześć 4 – Świadczenie usług sprzedażowo – obsługowych obejmujących prowadzenie Punktu Partnerskiego w Raciborzu

Przedmiotem zamówienia jest świadczenie usług sprzedażowo – obsługowych obejmujących prowadzenie Punktu Partnerskiego w Raciborzu

ServicesElectronic submissionSME suitable

EUR 7.1M

Estimated value

Location

PL227, Poland

Duration

36 MONTH

Category

Call centre

Award Criteria

Cena brutto za realizację jednej sprawy obsługowej

LOT-0005

Cześć 5 – Świadczenie usług sprzedażowo – obsługowych obejmujących prowadzenie Punktu Partnerskiego w Tarnowskich Górach

Przedmiotem zamówienia jest świadczenie usług sprzedażowo – obsługowych obejmujących prowadzenie Punktu Partnerskiego w Tarnowskich Górach

ServicesElectronic submissionSME suitable

EUR 7.1M

Estimated value

Location

PL228, Poland

Duration

36 MONTH

Category

Call centre

Award Criteria

Cena brutto za realizację procesu „Sprzedaż” zakończonego zawarciem umowy z Klientem

Procurement Details

Publication date
06 Jul 2026
Languages
Polish

Reference metadata

Legal basis
32014L0025

Reference IDs

Tender ID
468070-2026

Documents (1)

Submission portal 1

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