Call Centre Service for PKP Intercity
Original notice title
Poland – Call centre – Świadczenie usługi obsługi infolinii „PKP Intercity” S.A.
Opportunity Score
Why this score?
Opportunity
50 / 100
Complexity
30 / 100
Risk factors
No estimated contract value; potential for low-value contract or high competition on price.
Full procurement documents (SWZ) not analyzed; specific technical requirements, SLAs, and penalties are unknown.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Tender facts
- Contracting authority
- "PKP Intercity" S.A.
- Country
- Poland
- CPV
- 79512000 - Call centre
- Deadline
- Jul 14, 2026
Overview
Moderate opportunityKey Facts
- Services contract
- 1 lot
- Duration 36 MONTH
- Call centre services for PKP Intercity S.A.
- Contract duration: 36 months (from service start) with a 6-week preparation period.
Show full summary
This tender is for call centre services for PKP Intercity S.A. in Poland. The contract is for 36 months with a 6-week preparation period. The award is based solely on price (100%). There is one lot. The estimated value is not disclosed. A bid bond of 300,000 PLN and a performance bond of 5% of the contract price are required. Submission is electronic via the buyer's procurement platform. The deadline is 2026-07-14 at 12:00 Warsaw time. Important procurement documents (SWZ) were not analyzed, which reduces confidence.
Risks
No estimated contract value; potential for low-value contract or high competition on price.
Full procurement documents (SWZ) not analyzed; specific technical requirements, SLAs, and penalties are unknown.
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Performance bond of 5% of contract price required before contract signing.
Administrative
- Bid bond (wadium) of 300,000 PLN required before submission deadline.
- Electronic submission via platform: Open portal
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
Warszawa, POL
Website
Identifier
526 25 44 258
Activity
Railway services
Lots (1)
LOT-0001
Call Centre Service for PKP Intercity
Provision of call centre services for PKP Intercity S.A. Detailed specifications are in the SWZ documents (not analyzed).
Location
Duration
Category
Award Criteria
Deadline
Award details
Przy dokonywaniu wyboru najkorzystniejszej oferty, Zamawiający kierować się będzie kryterium: cena oferta - waga 100%
Value note
Show original TED data
Original lot title
Świadczenie usługi obsługi infolinii „PKP Intercity” S.A.
Original TED description
1. Przedmiotem zamówienia jest świadczenie usługi obsługi infolinii „PKP Intercity” S.A. 2. Szczegółowy sposób i warunki wykonania zamówienia zawiera Załącznik nr 1 i 2 do Specyfikacji Warunków Zamówienia (dalej "SWZ"), sporządzonej w postępowaniu, opublikowanej na platformie zakupowej dostępnej pod adresem https://pkpintercity.eb2b.com.pl.
Procurement Details
- Publication date
- 06 Jul 2026
- Languages
- Polish
Reference metadata
- Legal basis
- 32014L0025
Reference IDs
- Tender ID
- 467630-2026
Documents (1)
Similar tenders
Opportunity Score
Why this score?
Opportunity
50 / 100
Complexity
30 / 100
Risk factors
No estimated contract value; potential for low-value contract or high competition on price.
Full procurement documents (SWZ) not analyzed; specific technical requirements, SLAs, and penalties are unknown.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications