Tenderwize
Back to tender search

26000064

Instituto Municipal de Informática de Barcelona·Barcelona, Spain·EUR 3.5M·Expired · Jul 29, 2026·Open·Services
Sign up to saveOpen documents
High valueStructured notice only
Original notice title

Spain – Customer Relation Management software development services – 26000064

50/100

Opportunity Score

Needs reviewMedium complexity
ServicesExpired
Why this score?

Opportunity

50 / 100

Complexity

65 / 100

Risk factors

Eligibility criteria, award criteria, and required documents are not specified in the available data. This could lead t...

Official language is Catalan; Spanish is also accepted but may limit non-Catalan-speaking bidders.

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 3.5M estimated value
  • Services contract
  • 1 lot
  • Duration 29 MONTH
  • Strategic definition, functional and technical design, configuration, customization, parameterization, integration, testing, deployment, implementation, training, change management, technical support, stabilization (corrective, adaptive, preventive, and evolutive maintenance), and continuous evolution of a CRM solution based on Salesforce Public Sector Solution for housing services management.
  • Includes sustainable public procurement measures.
Show full summary

This tender by the Instituto Municipal de Informática de Barcelona seeks comprehensive CRM solution services based on Salesforce Public Sector Solution for housing management of Barcelona City Council. It includes strategic definition, functional and technical design, configuration, customization, integration, testing, deployment, training, change management, technical support, and continuous evolution. The contract is open, with a single lot valued at €3,490,404.05, and a duration of 29 months. EU funding is indicated. Submission is electronic via the Barcelona procurement platform. The tender is in Catalan, with Spanish also accepted. No procurement documents were analyzed, so eligibility and award criteria are not specified.

Risks

Eligibility criteria, award criteria, and required documents are not specified in the available data. This could lead t...

Official language is Catalan; Spanish is also accepted but may limit non-Catalan-speaking bidders.

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Services cover the full lifecycle from definition to continuous evolution.
  • Place of performance: Barcelona, Spain (NUTS: ES511).

Administrative

  • CRM solution must be based on Salesforce Public Sector Solution platform.

Requirements may be incomplete.

Buyer

Location

Barcelona, ESP

Buyer profile

Open profile

Identifier

P5801908D

Activity

General public services

Lots (1)

LOT-0001

26000064

Comprehensive CRM solution services based on Salesforce Public Sector Solution for housing management, including strategy, design, configuration, development, integration, testing, deployment, training, support, and evolution. Sustainable procurement measures included.

ServicesEU fundedElectronic submission

EUR 3.5M

Estimated value

Location

ES511, Spain

Duration

29 MONTH

Category

Customer Relation Management software…

Deadline

Expired Jul 29, 2026

Procurement Details

Publication date
02 Jul 2026
Languages
Spanish, Cat

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
457254-2026

Documents (1)

Procurement document 1

Similar tenders

Italy – Software consultancy services – PROCEDURA APERTA EX ART. 71 D.LGS. N. 36 2023 PER L’AFFIDAMENTO DEI SERVIZI DI MANUTENZIONE E ASSISTENZA AGLI UTENTI CON HELP-DESK DEDICATO DELLA PIATTAFORMA TPCS – 2026-2029

Aug 27

Switzerland – IT services: consulting, software development, Internet and support – Mandataires IT 2026-2031 - Contrat-cadre multi-adjudicataires 10 lots

Aug 25

Spain – Research and experimental development services – Pre-commercial Procurement of an innovative Systemic Sustainability Transition Solution for Health Care Organisations (suHCO)

Oct 9

Netherlands – Software-related services – Standaard-softwarebroker

Sep 15

Norway – IT services: consulting, software development, Internet and support – Dynamic Purchasing System - Process Support

Jul 1

Norway – IT services: consulting, software development, Internet and support – Dynamic Purchasing Systems - Strategic and Technical Consulting

Jul 1