External Customer Service
Original notice title
Sweden – Call centre – Extern Kundtjänst
Opportunity Score
Why this score?
Opportunity
68 / 100
Complexity
48 / 100
Risk factors
Structured data and XML notice differ slightly on planned start/end dates, which may indicate timezone or extraction in...
Only a quality criterion is shown, with no weighting or sub-criteria in the provided data.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Tender facts
- Contracting authority
- MKB Fastighets Aktiebolag
- Country
- Sweden
- CPV
- 79512000 - Call centre +2 more
- Deadline
- Aug 14, 2026
- Estimated value
- SEK 17M (approx. EUR 1.5M)
Overview
Moderate opportunityKey Facts
- SEK 17M estimated value
- Framework procurement
- Services contract
- 1 lot
- Duration until Nov 2027
- External customer service support for MKB Fastighets Aktiebolag.
- Receiving inbound calls to customer service.
Show full summary
Open service tender for one supplier to provide external customer service for MKB Fastighets Aktiebolag in Malmö, Sweden. The scope covers inbound calls, customer guidance, general questions on housing queue and parking, and handling service requests and fault reports. Estimated value is SEK 17,000,000. Electronic submission is required and the deadline is 2026-08-14 23:59 (XML time zone). Procurement documents are available via the notice link, but no procurement document text beyond the XML notice was provided for analysis.
Risks
Structured data and XML notice differ slightly on planned start/end dates, which may indicate timezone or extraction in...
Only a quality criterion is shown, with no weighting or sub-criteria in the provided data.
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- One supplier is needed for the lot.
- The contract is a framework agreement.
Administrative
- Electronic submission is required.
Award Criteria
Lot 1
Buyer
Location
Malmö, SWE
Website
Buyer profile
Identifier
556049-1432
Activity
Housing and community amenities
Lots (1)
LOT-0001
External Customer Service
Single lot for external customer service support to MKB's existing customer service team, including answering incoming calls, guiding customers, responding to general questions about housing queue and parking, and handling service requests and fault reports. The lot is a framework agreement and only one supplier is expected.
EUR 1.5M
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
Quality criterion
the notice says to see procurement documents for details.
Additional CPV codes
Value note
Show original TED data
Original lot title
Extern Kundtjänst
Original TED description
Upphandlingen avser att täcka MKB Fastighets ABs (MKB) behov av extern kundtjänst. MKB kommer att ha behov av en (1) leverantör som bistår MKBs ordinarie personal inom kundtjänst med att ta emot inkomna samtal till kundtjänst, vägleda MKBs kunder, svara på allmänna frågor gällande bostadskö och parkering, hantera serviceärenden och felanmälningar.
Procurement Details
- Publication date
- 25 Jun 2026
- Languages
- Swedish
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 441409-2026
Documents (1)
Similar tenders
Opportunity Score
Why this score?
Opportunity
68 / 100
Complexity
48 / 100
Risk factors
Structured data and XML notice differ slightly on planned start/end dates, which may indicate timezone or extraction in...
Only a quality criterion is shown, with no weighting or sub-criteria in the provided data.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications