Customer Care and Sales Auxiliary Services
Original notice title
Spain – Customer-care services – Servicios auxiliares de atención y venta al cliente y abonado y atención personalizada de reclamaciones, para la Fundación del Teatro Real FSP
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
40 / 100
Risk factors
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This could affect contract terms or obligati...
Contract may be extended by up to 2 years at buyer's discretion, and extension is mandatory for the contractor if buyer...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 1.6M estimated value
- Services contract
- 1 lot
- Duration 2 YEAR
- Auxiliary customer care and sales services
- Subscription management
Show full summary
Open tender for auxiliary customer care, sales, subscription, and complaint handling services for the Fundación del Teatro Real in Madrid, Spain. The contract is for 2 years with mandatory renewal options up to 2 additional years. Estimated value €1,577,678.07. Award criteria: price 51%, quality 49%. EU funding status inconsistent between structured data (EU-funded) and XML notice (no EU funds). Procurement documents not fully analyzed.
Risks
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This could affect contract terms or obligati...
Contract may be extended by up to 2 years at buyer's discretion, and extension is mandatory for the contractor if buyer...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Price criterion 51%, quality criteria 49%
Eligibility
- Selection based on annual turnover and reference projects
Administrative
- Open procedure, electronic submission required
Award Criteria
Lot 1
Buyer
Location
Madrid, ESP
Website
Buyer profile
Identifier
50335820063262
Activity
Education
Lots (1)
LOT-0000
Customer Care and Sales Auxiliary Services
Auxiliary services for customer care, sales, subscriptions, and personalized complaint handling for the Teatro Real Foundation in Madrid.
EUR 1.6M
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
Oferta económica.
ENTREGA MATERIAL, CHARLAS, FORMACIONES PREVIAS, OBLIGATORIAS Y ESPECÍFICAS.
Metodología para la selección de personal..
Organigrama y perfiles del personal adscrito al servicios propuesto.
Plan de carrera profesional.
Procedimientos de control de calidad y correcta prestación del servicio.
Sistema de funcionamiento de la bolsa de trabajadores.
Uniformidad.
Value note
Show original TED data
Original lot title
Servicios auxiliares de atención y venta al cliente y abonado y atención personalizada de reclamaciones, para la Fundación del Teatro Real FSP
Original TED description
Servicios auxiliares de atención y venta al cliente y abonado y atención personalizada de reclamaciones, para la Fundación del Teatro Real FSP
Procurement Details
- Publication date
- 15 Jun 2026
- Languages
- Spanish
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 411124-2026
Documents (1)
Similar tenders
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
40 / 100
Risk factors
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This could affect contract terms or obligati...
Contract may be extended by up to 2 years at buyer's discretion, and extension is mandatory for the contractor if buyer...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications