Level 1 IT Support and User Assistance Services
Original notice title
France – Helpdesk and support services – Prestations de support informatique et accompagnement des utilisateurs de Niveau 1
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
30 / 100
Risk factors
The estimated value of €600,000 is indicative and covers all renewals and options; actual spend may be lower.
Structured data states deadline at 10:00, while XML notice states 12:00. This could cause confusion or disqualification.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 600k estimated value
- Framework procurement
- Services contract
- 1 lot
- Duration 12 MONTH
- Level 1 IT support and user assistance services
- Helpdesk and support services (CPV 72253000)
Show full summary
This tender is for a single-lot framework agreement for Level 1 IT support and user assistance services, issued by the Communauté d'Agglomération Villefranche Beaujolais Saone. The estimated value is €600,000 EUR over 12 months, with possible renewals. The procedure is open with electronic submission required. Award criteria: quality (65%) and price (35%). The deadline is 2026-07-15, but there is a time inconsistency between structured data (10:00) and XML notice (12:00). Only the notice has been analyzed; no procurement documents were examined.
Risks
The estimated value of €600,000 is indicative and covers all renewals and options; actual spend may be lower.
Structured data states deadline at 10:00, while XML notice states 12:00. This could cause confusion or disqualification.
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Environmental execution conditions are detailed in the specifications
Administrative
- Electronic submission is required
- Language: French (all documents and submissions)
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
Villefranche-sur-Saone, FRA
Website
Buyer profile
Identifier
27465
Activity
General public services
Lots (1)
LOT-0000
Level 1 IT Support and User Assistance Services
Framework agreement for Level 1 IT support and user assistance, executed via purchase orders with unit prices. Estimated value is indicative and includes all renewal periods and options for similar services. The duration is 12 months with potential renewals up to 2031. Place of performance: Villefranche-sur-saône, France.
EUR 600k
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
2-Qualité et adaptation de l'organisation proposée pour assurer les missions de Desk
3-Qualifications et expérience du personnel assigné à l'exécution du contrat
1-Prix des prestations
Value note
Show original TED data
Original lot title
Prestations de support informatique et accompagnement des utilisateurs de Niveau 1
Original TED description
L'accord-cadre sera exécuté par l'émission de bons de commande. Les prestations sont réglées par des prix unitaires. Les montants estimatifs sont indicatifs et comprennent la totalité des périodes de reconduction. Les montants estimatifs sont indicatifs et comprennent les options (prestations similaires et reconductions)
Procurement Details
- Publication date
- 11 Jun 2026
- Languages
- French
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 404217-2026
Documents (2)
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Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
30 / 100
Risk factors
The estimated value of €600,000 is indicative and covers all renewals and options; actual spend may be lower.
Structured data states deadline at 10:00, while XML notice states 12:00. This could cause confusion or disqualification.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications