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Spain – System and support services – Suscripción, soporte y evolución del sistema de Contact Center. Expediente 2026/SCON-ASU/000010

Servicios de la Comarca de Pamplona , S.A.Pamplona, SpainEUR 363,184 / ~EUR 363,18425 days leftopen
60

Opportunity Score

Confidence: 40%

Complexity: medium

25 days

Deadline

services

Contract

SME suitable

Deep Portfolio Analysis

  • Company fit score
  • Missing certificates
  • Eligibility blockers
  • Bid / No-Bid recommendation
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AI Analysis Summary

Moderate opportunity

This tender by Servicios de la Comarca de Pamplona S.A. (Spain) covers the subscription, support, and evolution of a Contact Center system, with an estimated value of €363,183.92 over 3 years. The procedure is open, and submissions are electronic in Spanish. The structured data shows 4 lots, but only Lot 1 (LOT-0002) has a detailed description and value; the other lots lack identifiers and titles, indicating possible structured data issues. Procurement documents were not analyzed. Key risks include missing details for lots 2-4 and reliance on Spanish-language procurement documents.

Strengths

Documents available

Open procedure

Medium complexity

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

  • Electronic submission is required.
  • All submissions must be in Spanish.
  • Tender requires compliance with Directive 2014/24/EU.

Buyer

Name

Servicios de la Comarca de Pamplona , S.A.

Location

Pamplona, ESP

Buyer profile

Open profile

Identifier

A31118441

Lots (3)

#LOT-0002Suscripción, soporte y evolución del sistema de Contact Center. Expediente 2026/SCON-ASU/000010

Subscription, support, and evolution of the Contact Center system.

EUR 363,183.9248000000, 72250000ESP

Lot with additional CPV 72267000 (software maintenance) and quality award criteria. No further details provided.

72267000

Lot with additional CPV 72000000 (IT services) and quality award criteria. No further details.

72000000

Procurement Details

Publication

09 Jun 2026

Deadline

10 Jul 2026, 11:00

Procedure

open

Contract

services

Duration

3 YEAR

Language

SPA

Publication #

397807-2026

Classification

Software package and information systemsLicense management software packageIT services: consulting, software development, Internet and supportSystem and support services+1 more

Performance: Spain

Documents (2)