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Subscription, Support and Evolution of the Contact Center System

Servicios de la Comarca de Pamplona , S.A.·Pamplona, Spain·EUR 363.2k·Expired · Jul 10, 2026·Open·Services
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Structured notice only
Original notice title

Spain – System and support services – Suscripción, soporte y evolución del sistema de Contact Center. Expediente 2026/SCON-ASU/000010

50/100

Opportunity Score

Needs reviewLow complexity
ServicesExpired
Why this score?

Opportunity

50 / 100

Complexity

30 / 100

Risk factors

EU funding flag contradicts between structured data (true) and XML (no-eu-funds), potentially affecting project viabili...

Submission deadline differs: structured data says 11:00, XML says 13:00. Could lead to late submission if misinterprete...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 363.2k estimated value
  • Services contract
  • 1 lot
  • Duration 3 YEAR
  • Subscription, support, and evolution of a Contact Center system.
  • Includes software and system support services (CPV 72250000).
Show full summary

Open tender by Servicios de la Comarca de Pamplona, S.A. for the subscription, support, and evolution of a Contact Center system in Pamplona, Spain. Single lot, 3-year contract, estimated value €363,183.92. Award criteria: price (20%), quality (80%). Submission deadline: 2026-07-10T11:00 (structured data) or 13:00 (XML notice). EU funding status inconsistent (structured: true, XML: no-eu-funds). No procurement documents analyzed.

Risks

EU funding flag contradicts between structured data (true) and XML (no-eu-funds), potentially affecting project viabili...

Submission deadline differs: structured data says 11:00, XML says 13:00. Could lead to late submission if misinterprete...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Open procedure.
  • Duration: 3 years.

Administrative

  • Electronic submission required.

Requirements may be incomplete.

Award Criteria

Lot 1

Price - 20% — 20%Quality (automatically assessed) - 30% — 30%Quality (subject to judgment) - 50% — 50%

Buyer

Location

Pamplona, ESP

Buyer profile

Open profile

Identifier

A31118441

Activity

General public services

Lots (1)

LOT-0002

Subscription, Support and Evolution of the Contact Center System

Subscription, support, and evolution of the Contact Center system, including software and system support services, software maintenance, and license management.

SuppliesEU fundedElectronic submissionSME suitable

EUR 363.2k

Estimated value

Location

ES220, Spain

Duration

3 YEAR

Category

Software package and information systems

Award Criteria

Best price-quality ratio

Deadline

Expired Jul 10, 2026

Procurement Details

Publication date
09 Jun 2026
Languages
Spanish

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
397807-2026

Documents (1)

Procurement document 1

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