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Government Contact Function 1400

Ministerie van Algemene Zaken·Den Haag, Netherlands·EUR 1.9M·Expired · Jul 21, 2026·Open·Services
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High valueStructured notice only
Original notice title

Netherlands – Call centre – Contactfunctie Rijksoverheid 1400

70/100

Opportunity Score

Needs reviewMedium complexity
ServicesExpired
Why this score?

Opportunity

70 / 100

Complexity

40 / 100

Risk factors

Procurement documents (specifications, contract terms, etc.) were not analyzed; critical details such as service levels...

Structured data indicates EU funding, but the XML notice explicitly states 'no-eu-funds'. This could affect compliance...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Tender facts

Contracting authority
Ministerie van Algemene Zaken
Country
Netherlands
CPV
79512000 - Call centre +2 more
Deadline
Jul 21, 2026
Estimated value
EUR 1.9M

Overview

Moderate opportunity

Key Facts

  • EUR 1.9M estimated value
  • Services contract
  • 1 lot
  • Duration 72 MONTH
  • Operating the government public information number 1400 (call center)
  • Managing associated digital channels (e.g., chat, email, social media)
Show full summary

This tender seeks a contractor to operate the Dutch government's public information number 1400 and associated digital channels. It is a single-lot, open procedure with a 6-year contract, estimated at €1.9 million per year (€11.4 million total). Award is based on quality (80%) and price (20%). Submission deadline is 2026-07-21. The notice indicates EU funding, though the XML notice states no EU funds, creating an inconsistency. No procurement documents beyond the notice were analyzed.

Risks

Procurement documents (specifications, contract terms, etc.) were not analyzed; critical details such as service levels...

Structured data indicates EU funding, but the XML notice explicitly states 'no-eu-funds'. This could affect compliance...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Provide contact function via telephone (1400) and digital channels
  • Contract duration of 6 years with estimated annual value of €1.9 million

Administrative

  • Open procedure with electronic submission required via Tenderned

Requirements may be incomplete.

Award Criteria

Lot 1

Quality - Organisation and personnel deployment: 27% — 27%Quality - Quality and process design: 23% — 23%Quality - Use of technology and innovation: 12% — 12%Quality - Risk management and disruptions: 10% — 10%Quality - Implementation and transition: 8% — 8%Price - Information officer rate: 20% — 20%

Buyer

Location

Den Haag, NLD

Identifier

262176594

Activity

General public services

Lots (1)

LOT-0000

Government Contact Function 1400

Operation of the public information number 1400 and digital channels for the Dutch government.

ServicesEU fundedElectronic submission

EUR 1.9M

Estimated value

Location

Netherlands

Duration

72 MONTH

Category

Call centre

Award Criteria

Best price-quality ratio

Deadline

Expired Jul 21, 2026

Procurement Details

Publication date
07 Jun 2026
Languages
Dutch

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
391600-2026

Documents (1)

Procurement document 1

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