Citizen Customer-Care Services – Telephone 010
Original notice title
Spain – Customer-care services – servicio de atención ciudadana- teléfono 010
Opportunity Score
Why this score?
Opportunity
70 / 100
Complexity
35 / 100
Risk factors
Structured data flags EU funding, but XML notice explicitly states 'no-eu-funds'. This inconsistency could affect compl...
No procurement documents were analyzed; essential details on technical specifications, contractual terms, and SLAs are...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Tender facts
- Contracting authority
- Ayuntamiento de Bilbao - Área de Hacienda
- Country
- Spain
- CPV
- 79342320 - Customer-care services
- Deadline
- Jul 06, 2026
- Estimated value
- EUR 2.9M
Overview
Strong opportunityKey Facts
- EUR 2.9M estimated value
- Services contract
- 1 lot
- Duration 24 MONTH
- Customer-care services via telephone 010 for Bilbao citizens.
- Handling inquiries, requests, and information provision.
Show full summary
This tender by the Ayuntamiento de Bilbao (Bilbao City Council) is for citizen customer-care services via telephone 010. The contract covers a 24-month period with two possible renewals of up to 12 months each. The estimated value is EUR 2,890,000. The procedure is open, with award based on cost (42%) and quality (58%). The only explicit eligibility criterion is average annual turnover. The notice indicates EU funding, but the XML states no EU funds (conflict). Submission is electronic via the Basque procurement platform. Only the notice was analyzed; procurement documents were not reviewed.
Risks
Structured data flags EU funding, but XML notice explicitly states 'no-eu-funds'. This inconsistency could affect compl...
No procurement documents were analyzed; essential details on technical specifications, contractual terms, and SLAs are...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Eligibility
- Average annual turnover must be demonstrated.
Administrative
- Electronic submission is mandatory.
- Tender must be submitted in Spanish (SPA language).
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
Bilbao, ESP
Website
Buyer profile
Identifier
P4802400D
Activity
General public services
Lots (1)
LOT-0001
Citizen Customer-Care Services – Telephone 010
Provision of customer-care services via telephone 010 for citizens of Bilbao. The service includes handling inquiries and requests. Duration 24 months, with possible extensions up to 12 months each (max 2 renewals).
EUR 2.9M
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
precio
cualitativos
Value note
Show original TED data
Original lot title
servicio de atención ciudadana- teléfono 010
Original TED description
servicio de atención ciudadana- teléfono 010
Procurement Details
- Publication date
- 07 Jun 2026
- Languages
- Spanish
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 390387-2026
Documents (2)
Similar tenders
Opportunity Score
Why this score?
Opportunity
70 / 100
Complexity
35 / 100
Risk factors
Structured data flags EU funding, but XML notice explicitly states 'no-eu-funds'. This inconsistency could affect compl...
No procurement documents were analyzed; essential details on technical specifications, contractual terms, and SLAs are...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications