Austria – Call centre – Pensionsversicherungsanstalt - Einrichten eines externen Call-Centers (Rahmenvereinbarung)

This tender is a framework agreement for external call center services for the Austrian Pensionsversicherungsanstalt (PVA), with a duration of 4 years plus a 1-year optional extension, starting in 2027. The estimated framework maximum value is EUR 650,000. The procedure is open, and only German-language submissions via the buyer's procurement portal are accepted. The award criteria are 50% price and 50% quality. Only one lot is clearly defined (LOT-0001), but structured data includes a second incomplete lot, likely an error. Procurement documents are available online but were not analyzed.