Tenderwize
Back to tender search

Customer Contact Services

Dienst Wegverkeer (RDW)·Zoetermeer, Netherlands·EUR 33M·Expired · Jul 09, 2026·Open·Services·Framework
Sign up to saveOpen documents
High valueStructured notice only
Original notice title

Netherlands – Telephone-answering services – Klantcontactdiensten

60/100

Opportunity Score

Needs reviewMedium complexity
ServicesFrameworkExpired
Why this score?

Opportunity

60 / 100

Complexity

50 / 100

Risk factors

Critical tender documents (e.g., specification, evaluation criteria, contract terms) are not analyzed. Bidders cannot a...

Structured data states the tender is EU-funded, but the XML notice indicates no EU funds (FundingProgramCode: no-eu-fun...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 33M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 4 YEAR
  • Telephone-answering services (CPV 79510000)
  • Customer-care services (CPV 79342320)
Show full summary

Open European tender by the Dutch Vehicle Authority (RDW) for customer contact services at its Contact Centre in Veendam. The contract will be a framework agreement with one contractor for an initial 4-year term (plus a 4-month implementation phase) with possible unilateral extensions. The estimated total value is EUR 33,000,000. The tender is conducted under Directive 2014/24/EU and uses an open procedure. Submissions must be in Dutch.

Risks

Critical tender documents (e.g., specification, evaluation criteria, contract terms) are not analyzed. Bidders cannot a...

Structured data states the tender is EU-funded, but the XML notice indicates no EU funds (FundingProgramCode: no-eu-fun...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • One contractor to be selected for a framework agreement
  • Initial contract duration of 4 years, preceded by a 4-month implementation phase
  • Possible unilateral extensions by RDW: 4 times for 1 year each

Requirements may be incomplete.

Buyer

Location

Zoetermeer, NLD

Website

www.rdw.nl

Buyer profile

Open profile

Identifier

27374436

Activity

General public services

Lots (1)

LOT-0000

Customer Contact Services

Provision of customer contact services for the RDW Customer Contact Centre (KCC) in Veendam, including telephone answering, switchboard, and customer care services.

ServicesFrameworkEU fundedElectronic submission

EUR 33M

Estimated value

Location

Netherlands

Duration

4 YEAR

Category

Telephone-answering services

Deadline

Expired Jul 09, 2026

Procurement Details

Publication date
23 Apr 2026
Languages
Dutch

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
281063-2026

Documents (1)

Procurement document 1

Similar tenders

Sweden – Telephone switchboard services – Växeltjänst till Distriktsveterinärerna

Sep 1

Spain – Software programming and consultancy services – Sistema dinámico de adquisición de servicios de consultoría, desarrollo, mantenimiento, soporte y asistencia técnica

Feb 17

Finland – Telephone and data transmission services – Hansel Oy:n "Teleoperaattoripalvelut 2022–2026" dynaamisen hankintajärjestelmän voimassaolon jatkaminen 30.09.2029 asti

Sep 30

Finland – Telephone and data transmission services – Teleoperaattoripalvelut 2022–2026 (DPS)

Sep 30