Call Center Inbound Services (Outsourcing of Call Volume)

HEK-Hanseatische Krankenkasse·Hamburg, Germany·EUR 1.6M·Expired · Jul 20, 2026·Open·Services·Framework

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High valueStructured notice only

Originaltitel der Bekanntmachung

Germany – Call centre – Call-Center Leistungen Inbound (Auslagerung von Callvolumen)

65/100

Opportunity Score

Needs reviewHigh complexity

ServicesFrameworkExpired

Warum diese Bewertung?

Chance

65 / 100

Komplexität

75 / 100

Risikofaktoren

Structured data indicates EU funded (isEuFunded: true), but XML notice states 'no-eu-funds'. This may affect compliance...

Description is generic; exact call volumes, service levels, and technology requirements are not specified in the notice.

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Description
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Capabilities
Market & Experience
Certifications

Eckdaten der Ausschreibung

Öffentlicher Auftraggeber: HEK-Hanseatische Krankenkasse
Land: Deutschland
CPV: 79512000 - Call centre
Frist: Jul 20, 2026
Geschätzter Wert: EUR 1.6M

Überblick

Moderate opportunity

Wichtige Fakten

EUR 1.6M estimated value
Framework procurement
Services contract
1 lot
Duration 48 MONTH
Inbound call center services for qualified telephone support of insured persons, interested parties, employers, service providers, and other persons.
Language of service: German (all communication and documentation).

Vollständige Zusammenfassung anzeigen

This open tender (HEK - Hanseatische Krankenkasse) seeks inbound call center services for qualified telephone support of insured persons, employers, and service providers. The contract is a framework agreement for 4 years (48 months) with an initial 2-year term and two automatic 1-year extensions, with a maximum value of EUR 1,600,000. Performance is in Hamburg, Germany, and the language is German. Award is based on quality (60%) and price (40%).

Risiken

Structured data indicates EU funded (isEuFunded: true), but XML notice states 'no-eu-funds'. This may affect compliance...

Description is generic; exact call volumes, service levels, and technology requirements are not specified in the notice.

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

Valid commercial register extract (not older than 3 months) or equivalent for foreign bidders.
Liability insurance with sufficient coverage for damages and consequential damages.

Eligibility

Minimum annual turnover of EUR 750,000 in the relevant business area (last three completed financial years).

Anforderungen können unvollständig sein.

Zuschlagskriterien

Lot 1

Quality (60%) — 60%Price (40%) — 40%

Auftraggeber

Name

HEK-Hanseatische Krankenkasse

Ort

Hamburg, DEU

E-Mail

[email protected]

Website

www.hek.de

Kennung

DE811581812

Tätigkeit

Health

Lose (1)

LOT-0000