Belgium – Call centre – Overflow Centre de contact
Opportunity Score
Confidence: 30%
Complexity: low
137 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation
AI Analysis Summary
This is a Belgian framework agreement for call centre services (overflow contact centre) issued by Smals. The notice indicates a single lot with an estimated value of €16,000,000 and a 4-year duration. Submission is electronic and allowed in Dutch or French. The award criteria combine quality and price, but precise weights are not clearly stated in the structured data. Procurement documents were not analyzed, and eligibility criteria are not explicitly provided.
Strengths
Documents available
Open procedure
Low complexity
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
- Electronic submission is required.
- Submission in Dutch (NLD) or French (FRA).
- Open procedure.
Buyer
Name
Smals
Location
Saint-Gilles, BEL
Website
Buyer profile
Identifier
0406798006_617
Lots (1)
Accord-cadre pour services de centre de contact (overflow call centre services).
Procurement Details
Publication
03 Jun 2026
Deadline
03 Nov 2026, 13:00
Procedure
open
Contract
services
Duration
4 YEAR
Language
NLD, FRA
Publication #
384275-2026
Classification
Performance: Belgium
Documents (2)
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Opportunity Score
Confidence: 30%
Complexity: low
137 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation