Call Centre Services Framework Agreement
Originaltitel der Bekanntmachung
Belgium – Call centre – Overflow Centre de contact
Opportunity Score
Warum diese Bewertung?
Chance
50 / 100
Komplexität
40 / 100
Risikofaktoren
Structured data indicates EU funded, but XML notice states no EU funds. This could affect contract obligations and repo...
No selection criteria are provided in the available data. Essential eligibility requirements may be hidden in unanalyze...
Tiefe Portfolioanalyse
Verwendet:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Eckdaten der Ausschreibung
- Öffentlicher Auftraggeber
- Smals
- Land
- Belgien
- CPV
- 79512000 - Call centre
- Frist
- Nov 03, 2026
- Geschätzter Wert
- EUR 16M
Überblick
Moderate opportunityWichtige Fakten
- EUR 16M estimated value
- Framework procurement
- Services contract
- 1 lot
- Duration 4 YEAR
- Call centre services (CPV 79512000)
- Framework agreement with a single operator (MaximumOperatorQuantity: 1)
Vollständige Zusammenfassung anzeigen
This is an open procedure framework agreement for call centre services (CPV 79512000) issued by Smals, a Belgian central government authority. The estimated total value is €16,000,000 over 4 years. The tender is dominated by price criteria (60% weight) and requires electronic submission via the Belgian e-procurement platform. The notice states EU funding but the XML file indicates no EU funds, creating a conflict. No procurement documents were analyzed, and eligibility criteria are missing from the provided data.
Risiken
Structured data indicates EU funded, but XML notice states no EU funds. This could affect contract obligations and repo...
No selection criteria are provided in the available data. Essential eligibility requirements may be hidden in unanalyze...
Analyse kann unvollständig sein
Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.
Wichtige Anforderungen
Technical
- Open procedure
- Award criteria: 40% quality, 60% price
Administrative
- Electronic submission required
Anforderungen können unvollständig sein.
Zuschlagskriterien
Lot 1
Auftraggeber
Name
Ort
Saint-Gilles, BEL
Website
Auftraggeberprofil
Kennung
0406798006_617
Tätigkeit
General public services
Lose (1)
LOT-0001
Call Centre Services Framework Agreement
Framework agreement for call centre services. The single lot covers all services under the contract.
EUR 16M
Geschätzter Wert
Ort
Dauer
Kategorie
Zuschlagskriterien
Frist
Zuschlagsdetails
De administratieve en commerciële voorwaarden
Methodologie
Prijs: totaalprijs van de verschillende referentieprojecten
Het prijsbeleid
Hinweis zum Wert
Originale TED-Daten anzeigen
Originaler Los-Titel
Smals-BB-001.041/2025 - 1
Originale TED-Beschreibung
L'accord-cadre pour objet des services de centre de contact.
Vergabedetails
- Veröffentlichungsdatum
- 03 Jun 2026
- Sprachen
- French, Dutch
Referenzmetadaten
- Rechtsgrundlage
- 32014L0024
Referenz-IDs
- Ausschreibungs-ID
- 384275-2026
Dokumente (2)
Opportunity Score
Warum diese Bewertung?
Chance
50 / 100
Komplexität
40 / 100
Risikofaktoren
Structured data indicates EU funded, but XML notice states no EU funds. This could affect contract obligations and repo...
No selection criteria are provided in the available data. Essential eligibility requirements may be hidden in unanalyze...
Tiefe Portfolioanalyse
Verwendet:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications