Government Contact Function 1400

Ministerie van Algemene Zaken·Den Haag, Netherlands·EUR 1.9M·Expired · Jul 21, 2026·Open·Services

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High valueStructured notice only

Originaltitel der Bekanntmachung

Netherlands – Call centre – Contactfunctie Rijksoverheid 1400

70/100

Opportunity Score

Needs reviewMedium complexity

ServicesExpired

Warum diese Bewertung?

Chance

70 / 100

Komplexität

40 / 100

Risikofaktoren

Procurement documents (specifications, contract terms, etc.) were not analyzed; critical details such as service levels...

Structured data indicates EU funding, but the XML notice explicitly states 'no-eu-funds'. This could affect compliance...

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Tiefe Analyse der Unternehmenspassung

Verwendet:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Überblick

Moderate opportunity

Wichtige Fakten

EUR 1.9M estimated value
Services contract
1 lot
Duration 72 MONTH
Operating the government public information number 1400 (call center)
Managing associated digital channels (e.g., chat, email, social media)

Vollständige Zusammenfassung anzeigen

This tender seeks a contractor to operate the Dutch government's public information number 1400 and associated digital channels. It is a single-lot, open procedure with a 6-year contract, estimated at €1.9 million per year (€11.4 million total). Award is based on quality (80%) and price (20%). Submission deadline is 2026-07-21. The notice indicates EU funding, though the XML notice states no EU funds, creating an inconsistency. No procurement documents beyond the notice were analyzed.

Risiken

Procurement documents (specifications, contract terms, etc.) were not analyzed; critical details such as service levels...

Structured data indicates EU funding, but the XML notice explicitly states 'no-eu-funds'. This could affect compliance...

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

Provide contact function via telephone (1400) and digital channels
Contract duration of 6 years with estimated annual value of €1.9 million

Administrative

Open procedure with electronic submission required via Tenderned

Anforderungen können unvollständig sein.

Zuschlagskriterien

Lot 1

Quality - Organisation and personnel deployment: 27% — 27%Quality - Quality and process design: 23% — 23%Quality - Use of technology and innovation: 12% — 12%Quality - Risk management and disruptions: 10% — 10%Quality - Implementation and transition: 8% — 8%Price - Information officer rate: 20% — 20%

Auftraggeber

Name

Ministerie van Algemene Zaken

Ort

Den Haag, NLD

E-Mail

[email protected]

Website

www.rijksoverheid.nl/ministeries/az

Kennung

262176594

Tätigkeit

General public services

Lose (1)

LOT-0000