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Government Contact Function 1400

Ministerie van Algemene Zaken·Den Haag, Netherlands·EUR 1.9M·Expired · Jul 21, 2026·Open·Services
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High valueStructured notice only
Originaltitel der Bekanntmachung

Netherlands – Call centre – Contactfunctie Rijksoverheid 1400

70/100

Opportunity Score

Needs reviewMedium complexity
ServicesExpired
Warum diese Bewertung?

Chance

70 / 100

Komplexität

40 / 100

Risikofaktoren

Procurement documents (specifications, contract terms, etc.) were not analyzed; critical details such as service levels...

Structured data indicates EU funding, but the XML notice explicitly states 'no-eu-funds'. This could affect compliance...

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Eckdaten der Ausschreibung

Öffentlicher Auftraggeber
Ministerie van Algemene Zaken
Land
Niederlande
CPV
79512000 - Call centre +2 weitere
Frist
Jul 21, 2026
Geschätzter Wert
EUR 1.9M

Überblick

Moderate opportunity

Wichtige Fakten

  • EUR 1.9M estimated value
  • Services contract
  • 1 lot
  • Duration 72 MONTH
  • Operating the government public information number 1400 (call center)
  • Managing associated digital channels (e.g., chat, email, social media)
Vollständige Zusammenfassung anzeigen

This tender seeks a contractor to operate the Dutch government's public information number 1400 and associated digital channels. It is a single-lot, open procedure with a 6-year contract, estimated at €1.9 million per year (€11.4 million total). Award is based on quality (80%) and price (20%). Submission deadline is 2026-07-21. The notice indicates EU funding, though the XML notice states no EU funds, creating an inconsistency. No procurement documents beyond the notice were analyzed.

Risiken

Procurement documents (specifications, contract terms, etc.) were not analyzed; critical details such as service levels...

Structured data indicates EU funding, but the XML notice explicitly states 'no-eu-funds'. This could affect compliance...

Analyse kann unvollständig sein

Nur ein Teil der Vergabeunterlagen wurde analysiert. Weitere Anforderungen, Zertifikate oder Einreichungsdokumente können in den übrigen Unterlagen enthalten sein.

Wichtige Anforderungen

Technical

  • Provide contact function via telephone (1400) and digital channels
  • Contract duration of 6 years with estimated annual value of €1.9 million

Administrative

  • Open procedure with electronic submission required via Tenderned

Anforderungen können unvollständig sein.

Zuschlagskriterien

Lot 1

Quality - Organisation and personnel deployment: 27% — 27%Quality - Quality and process design: 23% — 23%Quality - Use of technology and innovation: 12% — 12%Quality - Risk management and disruptions: 10% — 10%Quality - Implementation and transition: 8% — 8%Price - Information officer rate: 20% — 20%

Auftraggeber

Ort

Den Haag, NLD

Kennung

262176594

Tätigkeit

General public services

Lose (1)

LOT-0000

Government Contact Function 1400

Operation of the public information number 1400 and digital channels for the Dutch government.

ServicesEU fundedElectronic submission

EUR 1.9M

Geschätzter Wert

Ort

Netherlands

Dauer

72 MONTH

Kategorie

Call centre

Zuschlagskriterien

Best price-quality ratio

Frist

Expired Jul 21, 2026

Vergabedetails

Veröffentlichungsdatum
07 Jun 2026
Sprachen
Dutch

Referenzmetadaten

Rechtsgrundlage
32014L0024

Referenz-IDs

Ausschreibungs-ID
391600-2026

Dokumente (1)

Vergabedokument 1

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