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Service Desk Services

European Union Agency for Law Enforcement Cooperation·The Hague, Netherlands·EUR 4M·Deadline Jul 10, 2026 · 19 days left·Open·Services·Framework
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High valueStructured notice only
55/100

Opportunity Score

Needs reviewMedium complexity
ServicesFrameworkOpen
Why this score?

Opportunity

55 / 100

Complexity

60 / 100

Risk factors

Procurement documents are not analyzed, leaving key requirements, terms, and evaluation details unknown.

Estimated value of €4,000,000 is a ceiling, not guaranteed spend. Actual work volume may be lower.

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 4M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 48 MONTH
  • Fully managed ICT Service Desk services (first line support)
  • Framework agreement with initial 24-month period and two optional renewals
Show full summary

Europol seeks a fully managed ICT Service Desk (first line support) services provider under an open procedure framework agreement valued at €4,000,000 over 48 months (initial 24 months + 2 renewals). Submission deadline: 2026-07-20. Award is based on quality (60%) and price (40%). The notice indicates 24 submission languages are accepted. Procurement documents are available but were not analyzed, so key requirements, eligibility, and terms remain unspecified.

Risks

Procurement documents are not analyzed, leaving key requirements, terms, and evaluation details unknown.

Estimated value of €4,000,000 is a ceiling, not guaranteed spend. Actual work volume may be lower.

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Framework agreement with a single operator (maximum 1)

Administrative

  • Electronic submission via Funding and Tenders Portal (required)
  • Tenders must be submitted in one of the 24 EU official languages

Requirements may be incomplete.

Award Criteria

Lot 1

Please consult the procurement documents — 60%

Buyer

Name

European Union Agency for Law Enforcement Cooperation

Location

The Hague, NLD

Identifier

EUROPOL

Lots (1)

LOT-0001

Service Desk Services

Provision of a fully managed services solution for ICT Service Desk services (first line ICT support services). Estimated value €4,000,000. Framework agreement for 48 months. Place of performance: Netherlands.

ServicesFrameworkEU fundedElectronic submission

EUR 4M

Estimated value

Location

Netherlands

Duration

48 MONTH

Category

Helpdesk and support services

Selection criteria

Quality

Deadline

Deadline Jul 20, 2026

Procurement Details

Publication date
15 Jun 2026
Notice type
Contract notice — standard
Languages
English, Bulgarian, Czech, Danish, German, Greek, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Maltese, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish

Reference metadata

Notice subtype
16
Notice version
1
Legal basis
32024R2509

Reference IDs

Tender ID
410808-2026

Documents (2)

Procurement document 1Submission portal 1

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