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Servicio de asistencia y soporte a usuarios de los sistemas de información y comunicaciones del Ministerio de Asuntos Exteriores, Unión Europea y Cooperación

Junta de Contratación del Ministerio de Asuntos Exteriores, Unión Europea y Cooperación·Madrid, Spain·EUR 7.9M·Deadline Jun 26, 2026 · 5 days left·Open·Services
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High valueStructured notice only
65/100

Opportunity Score

Needs reviewMedium complexity
ServicesOpen
Why this score?

Opportunity

65 / 100

Complexity

60 / 100

Risk factors

Very short tender preparation time (15 days). Risk of incomplete or rushed proposals.

Procurement documents were not analyzed; important conditions, technical specs, and contract terms are unknown.

Submission deadline in 5 days

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 7.9M estimated value
  • Services contract
  • 1 lot
  • Duration 24 MONTH
  • User support and help desk services for the Ministry's information systems and communications.
  • Incident and request management via the User Attention Center.
Show full summary

The Ministry of Foreign Affairs, European Union and Cooperation of Spain seeks IT user support services for its systems, including help desk, incident management, and support for electronic office and citizen folder. The contract is for 24 months, valued at 7,864,767 EUR, with a single lot. Submission deadline is 2026-06-26.

Risks

Very short tender preparation time (15 days). Risk of incomplete or rushed proposals.

Procurement documents were not analyzed; important conditions, technical specs, and contract terms are unknown.

Submission deadline in 5 days

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Open procedure.

Administrative

  • Electronic submission required.
  • All communications and submissions in Spanish.

Requirements may be incomplete.

Award Criteria

Lot 1

ANS del servicio adicionales — 2%

Buyer

Name

Junta de Contratación del Ministerio de Asuntos Exteriores, Unión Europea y Cooperación

Location

Madrid, ESP

Buyer profile

Open profile

Identifier

10000120064421

Lots (1)

LOT-0000

Servicio de asistencia y soporte a usuarios de los sistemas de información y comunicaciones del Ministerio de Asuntos Exteriores, Unión Europea y Cooperación

User support and assistance for information systems and communications, covering central services, peripheral offices, and citizens using the electronic office and citizen folder. Includes managing requests, incidents, and consultations.

ServicesEU fundedElectronic submission

EUR 7.9M

Estimated value

Location

ES300, Spain

Duration

24 MONTH

Category

Computer-related services

Selection criteria

Quality

Deadline

Deadline Jun 26, 2026

Procurement Details

Publication date
11 Jun 2026
Notice type
Contract notice — standard
Languages
Spanish

Reference metadata

Notice subtype
16
Notice version
1
Legal basis
32014L0024

Reference IDs

Tender ID
405653-2026
Source notice ID
579bb03f-c0c2-480f-9160-68fc954a6a82

Documents (1)

Procurement document 1

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