Prestations de support informatique et accompagnement des utilisateurs de Niveau 1
Original notice title
France – Helpdesk and support services – Prestations de support informatique et accompagnement des utilisateurs de Niveau 1
Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
45 / 100
Risk factors
Selection criteria and required documents are not detailed in the notice; must be obtained from procurement documents.
All submissions must be in French; may disadvantage non-French-speaking bidders.
Submission deadline in 5 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Strong opportunityKey Facts
- EUR 600k estimated value
- Framework procurement
- Services contract
- 1 lot
- Duration 12 MONTH
- Level 1 IT support and user assistance services
- Helpdesk and support services (CPV 72253000)
Show full summary
This is an open tender for Level 1 IT support and user assistance services for the Communauté d'Agglomération Villefranche Beaujolais Saone, France. The contract is a framework agreement with a single lot, estimated at €600,000, running for 12 months with possible renewals. The deadline for submissions is July 15, 2026. The award is based on quality (65%) and price (35%). The procurement documents are available online but were not analyzed in detail.
Risks
Selection criteria and required documents are not detailed in the notice; must be obtained from procurement documents.
All submissions must be in French; may disadvantage non-French-speaking bidders.
Submission deadline in 5 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Variants are not allowed
Administrative
- Submission must be electronic via the provided URL
- Language: French (FRA)
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Name
Communauté d'Agglomération Villefranche Beaujolais Saone
Location
Villefranche-sur-Saone, FRA
Website
Buyer profile
Identifier
27465
Activity
General public services
Lots (1)
LOT-0000
Prestations de support informatique et accompagnement des utilisateurs de Niveau 1
Framework agreement for Level 1 IT support and user assistance, executed via purchase orders. Estimated value €600,000 including all renewal periods and options. Performance location: Villefranche-sur-saône, France. Duration: 12 months, renewable up to 3 times.
EUR 600k
Estimated value
Location
Duration
Category
Selection criteria
Deadline
Award details
Value note
Show original TED data
Original TED description
L'accord-cadre sera exécuté par l'émission de bons de commande. Les prestations sont réglées par des prix unitaires. Les montants estimatifs sont indicatifs et comprennent la totalité des périodes de reconduction. Les montants estimatifs sont indicatifs et comprennent les options (prestations similaires et reconductions)
Procurement Details
- Publication date
- 11 cze 2026
- Notice type
- Contract notice — standard
- Languages
- French
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 404217-2026
Documents (2)
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Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
45 / 100
Risk factors
Selection criteria and required documents are not detailed in the notice; must be obtained from procurement documents.
All submissions must be in French; may disadvantage non-French-speaking bidders.
Submission deadline in 5 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications