Tenderwize
Назад к поиску

Prestations d'infogérance pour la gestion du centre de services

GRENOBLE ALPES METROPOLE·Grenoble, France·EUR 4M·Deadline Sep 14, 2026 · 67 days left·Open·Services·Framework
Войдите, чтобы сохранитьOpen documentsTED notice
High valueStructured notice only
Original notice title

France – Technical computer support services – Prestations d'infogérance pour la gestion du centre de services

60/100

Opportunity Score

Needs reviewMedium complexity
ServicesFrameworkOpen
Why this score?

Opportunity

60 / 100

Complexity

55 / 100

Risk factors

Strict eligibility documents required (bank declarations, turnover for three years); failure to provide may lead to exc...

Submission must be in French; non-French speaking bidders may need translation resources.

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 4M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 24 MONTH
  • Service desk management for four public entities (Grenoble Alpes Métropole, City of Grenoble, CCAS Grenoble, Syndicat Mixte des Mobilités Grenobloises)
  • Includes call center and telephone support, on-site assistance, and service reversibility at contract start and end
Show full summary

This tender is for IT managed services (infogérance) for a service desk shared by Grenoble Alpes Métropole, the city of Grenoble, the CCAS de Grenoble, and the Syndicat Mixte des Mobilités Grenobloises. It includes phone support, on-site assistance, governance, and reversibility. The framework agreement is for 24 months with possible renewals. The estimated value is €4,000,000 EUR, covering all renewal periods. Only one lot is fully defined; two additional lots appear without details.

Risks

Strict eligibility documents required (bank declarations, turnover for three years); failure to provide may lead to exc...

Submission must be in French; non-French speaking bidders may need translation resources.

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Framework agreement for 24 months, renewable
  • Estimated maximum value €4,000,000 EUR (including renewals)

Administrative

  • Electronic submission required (via AW Solutions platform)

Requirements may be incomplete.

Award Criteria

Lot 1

Valeur technique — 50%

Buyer

Name

GRENOBLE ALPES METROPOLE

Location

Grenoble, FRA

Buyer profile

Open profile

Identifier

50722

Activity

General public services

Lots (1)

LOT-0000

Prestations d'infogérance pour la gestion du centre de services

IT managed services for the service desk of four public entities, including call center, on-site support, governance, and reversibility. Framework agreement with purchase orders. Unit prices. Variants allowed. Duration 24 months, with possible renewal.

ServicesFrameworkEU fundedElectronic submission

EUR 4M

Estimated value

Location

Grenoble, France

Duration

Dec 2026

Category

Technical computer support services

Selection criteria

Quality

Deadline

Deadline Sep 14, 2026

Procurement Details

Publication date
11 cze 2026
Notice type
Contract notice — standard
Languages
French

Reference metadata

Notice subtype
16
Notice version
1
Legal basis
32014L0024

Reference IDs

Tender ID
403397-2026

Documents (2)

Procurement document 1Submission portal 1

Similar tenders

Estonia – Underwear – Termopesu ostmine

ESTAug 3
1 framework lot

Poland – Hire of industrial vehicles with driver – Kompleksowa obsługa placów składowych i transportu wewnętrznego na powierzchni (w tym kopalnianych sieci kolei wąskotorowych) na rzecz Polskiej Grupy Górniczej S.A. KWK Murcki - Staszic

POLAug 12

France – Development services of real estate – SELECTION D'UN PROJET POUR LA REALISATION D'UN ENSEMBLE IMMOBILIER DE 28 LOGEMENTS COLLECTIFS A CHATENAY-MALABRY (92) EN CPI

FRASep 11

Poland – Pipeline, piping, pipes, casing, tubing and related items – „Dostawy rur z tworzyw sztucznych dla Południowego Koncernu Węglowego S.A.”

POLAug 11
6 SME lots

Austria – Construction supervision services – A01 GEN Knoten Linz – Knoten Haid + A01 ASt Traun/Haid - Örtliche Bauaufsicht E&M

AUTAug 18
1 SME lot

Czechia – Diagnostic agents – Dodávky ZP_IVD – Reagencie a spotřební materiál pro sekvenační analýzu

CZEAug 7
1 SME lot