Integrierte Kommunikations- und Contact-Center-Lösung und SIP-Trunk
Original notice title
Germany – Telecommunications services – Integrierte Kommunikations- und Contact-Center-Lösung und SIP-Trunk
Opportunity Score
Why this score?
Opportunity
45 / 100
Complexity
85 / 100
Risk factors
Missing or insufficient references or certifications may lead to immediate disqualification. The reference list is exte...
Only one month to prepare a comprehensive tender including references, certifications, and financial statements.
Submission deadline in 4 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- Services contract
- 1 lot
- Duration 72 MONTH
- Cloud telephony solution (SIP trunk)
- Cloud contact center solution
Show full summary
This tender from Medizinischer Dienst Berlin-Brandenburg seeks an integrated communication and contact center solution with SIP trunking. The contract is for 72 months (minimum 3 years, auto-renewing unless cancelled). The procedure is a negotiated procedure with call for competition, limited to 3 candidates. No estimated value is provided. Submission is electronic in German via e-Vergabe. Eligibility criteria are strict, including turnover, employee numbers, professional liability insurance (€5M), trade register registration, ISO 27001 or VDS 10000 certification, C5 Type2 testate, and specific reference projects (cloud telephony, cloud contact center, public sector, social security law, medical services). References and certifications are heavily weighted.
Risks
Missing or insufficient references or certifications may lead to immediate disqualification. The reference list is exte...
Only one month to prepare a comprehensive tender including references, certifications, and financial statements.
Submission deadline in 4 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Must provide at least 3 references each for: cloud telephony, cloud contact center, public sector clients, and clients bound by SGB I/X
- Must provide at least 1 reference for collaboration with Medical Services under §278 SGB V
- Professional liability insurance with minimum coverage of €5M per claim, double per year
Requirements may be incomplete.
Buyer
Name
Medizinischer Dienst Berlin-Brandenburg, KdöR
Location
Berlin, DEU
Website
Identifier
DE343188156
Activity
Health
Lots (1)
LOT-0001
Integrierte Kommunikations- und Contact-Center-Lösung und SIP-Trunk
Single lot covering integrated communication and contact center solution with SIP trunk, performed in Berlin, Germany. Duration 72 months. Services include cloud telephony and contact center.
Location
Duration
Category
Deadline
Award details
Selection criteria
Show original TED data
Original TED description
siehe Vergabeunterlagen
Procurement Details
- Publication date
- 11 cze 2026
- Notice type
- Contract notice — standard
- Languages
- German
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 402950-2026
Documents (1)
Similar tenders
Estonia – Underwear – Termopesu ostmine
Poland – Hire of industrial vehicles with driver – Kompleksowa obsługa placów składowych i transportu wewnętrznego na powierzchni (w tym kopalnianych sieci kolei wąskotorowych) na rzecz Polskiej Grupy Górniczej S.A. KWK Murcki - Staszic
France – Development services of real estate – SELECTION D'UN PROJET POUR LA REALISATION D'UN ENSEMBLE IMMOBILIER DE 28 LOGEMENTS COLLECTIFS A CHATENAY-MALABRY (92) EN CPI
Poland – Pipeline, piping, pipes, casing, tubing and related items – „Dostawy rur z tworzyw sztucznych dla Południowego Koncernu Węglowego S.A.”
Austria – Construction supervision services – A01 GEN Knoten Linz – Knoten Haid + A01 ASt Traun/Haid - Örtliche Bauaufsicht E&M
Czechia – Diagnostic agents – Dodávky ZP_IVD – Reagencie a spotřební materiál pro sekvenační analýzu
Opportunity Score
Why this score?
Opportunity
45 / 100
Complexity
85 / 100
Risk factors
Missing or insufficient references or certifications may lead to immediate disqualification. The reference list is exte...
Only one month to prepare a comprehensive tender including references, certifications, and financial statements.
Submission deadline in 4 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications